Squire Reviews & Insights

Score6 out of 10

1 Reviews and Ratings

Community insights

TrustRadius Insights for Squire are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Squire has proven to be a valuable solution for businesses looking to streamline their operations and improve efficiency. Users have appreciated the ease of pulling reports and extracting information, allowing them to make informed decisions to maximize sales opportunities and manage inventory efficiently. This has been particularly crucial for small businesses, as the ability to collect and analyze data is essential for their success. Customers have also found Squire's POS system to be easy to use, accepting various forms of payment, which has simplified transactions for both businesses and customers.

One of the key business problems that Squire helps solve is the need for comprehensive management software. Users have praised its features, which enhance productivity, communication, and efficiency. Being able to track business productivity has been instrumental in finding funding during challenging times like COVID-19. Additionally, Squire's tools for organizing shops and providing necessary reporting have helped users stay organized in their day-to-day operations. The support team's willingness to assist and rectify challenges has been appreciated by users, who have found comfort in knowing that they have assistance whenever needed.

Another significant issue Squire addresses is the ability to manage multiple locations and barbers effectively. Users have expressed satisfaction with Squire's unique capabilities in this regard, mentioning that they haven't found any other software like it. Additionally, Squire has facilitated a smooth transition for businesses, despite some initial data loss from previous software. Users commend the support team for guiding them through setup and data transfer processes.

Overall, businesses using Squire have experienced growth and expansion since partnering with the platform. With full schedules, increased barber capacity, and online pre-booked appointments, Squire has played a pivotal role in helping businesses thrive. Users appreciate the well-thought-out product that provides them with the necessary tools to succeed while making them feel like part of the Squire family.

Reviews

1 Review

Squire's rewards program management makes gamification for clients a breeze

Rating: 6 out of 10

Incentivized

February 13, 2024

Use Cases and Deployment Scope

I work part time at a barbershop and we use Squire to keep our books in order including scheduling, payment management, and product inventory. It is used throughout the day and helps us have a smoother interaction with clients.

Pros

Status - I like how helpful the Arrived, Ready, Paid in Shop, and No Show functions work
Having a place for client notes is helpful for leaving cut details
Product Inventory is easier to manage
Rewards point management

Cons

Rescheduling is so hard in Squire. Looking to see aviable times and days with no context makes it super hard. I will often use 2 computers to do it, one to look up a time and one with the Appointment details pop up.
UI/UX The light grey/white of the appointment screen makes those of us with low vision to fight to read. The black font on blue buttons kills my eyes, I wish we could customize the client grouping colors for return, new for barber, new to shop. Right now it's purple, dark blue, light blue, very close and hard to remember which is which.
The client notes input field is too small. You can add as much text as you want but you have to scroll to see details. It makes it hard to track everything.
Lag time feels buggy. Swapping menus or clocking in and out will often time out.
Changing client information is next to impossible. Want swap out an email or phone number so they can keep their reward points? Not possible.
Duplicate records between app and web logins for clients will not play well together.

Likelihood to Recommend

Squire does the job but could be so much better for the end user. At the end of the day, you can run your books but the ease to do anything other than transactions difficult.

Verified User

Administrative Assistant in Customer Service (1-10 employees)

Vetted Review

1 year of experience