Streem

Streem aims to enable organizations to sell and service their customers without limits or assumptions, multiplying their expertise with valuable context. Streem works into existing processes and channel strategies across the entire CX journey and can be initiated in a channel strategy at any point an agent needs to see what the customer is seeing.

The Streem platform provides real-time consumer engagement using remote video and AR technology. Streem’s Augmented Reality/Artificial Intelligence (AR/AI) toolkit utilized in tandem with their video connection platform, helps teams and organizations provide a customer-first experience, and improve traditionally time-consuming tasks like quoting, retail consultations, troubleshooting, warranties, and returns.

Streem allows agents to see what their customer sees while empowering them with tools to guide, capture and record for efficiency and accuracy, to drive a premium customer experience. Automatically capturing project details – such as brand, model and serial number, and measurements – can help reduce the time required for completing repairs and quotes. Streem's goal is to ensure customers receive the best branded experience, increase first contact resolution and CSA, while reducing costs.