SurveySensum – AI Text Analytics Software

An AI Text Analytics Software for VOC Analysis that turns customer feedback into actionable insights. SurveySensum’s text analytics software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts.

Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive manual work. The platform also is used to refine and train AI model with custom tags for better precision and control.

Use cases include running NPS, CSAT, or Voice of Customer (VoC) programs. In any case, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction.