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Symantec VIP

Score10 out of 10

26 Reviews and Ratings

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What is Symantec VIP?

Symantec Validation and ID Protection Service (VIP) is presented as a user-friendly, cloud-based strong authentication service that enables enterprises to secure access to networks and applications without impacting productivity. Also included with VIP Enterprise two-factor authentication is Symantec VIP Access Manager, a single access point to protect cloud and on-premise web apps via Single Sign-On (SSO).

Reviews

What users are saying about Symantec VIP.
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Elevate your security posture in accessing applications

Incentivized
Raphael Soares
CTO (Chief Technical Officer) in Professional Services at Trust Control Segurança em Tecnologia da Informação ltda (11-50 employees employees)

Use Cases and Deployment Scope

Today we have several applications that are accessed on the internet, which we cannot accept that a simple exposure of a user password allows undue access to one or more of these applications. So to raise the level of protection to access performed by users, we use VIP as a two-factor authentication solution.

Pros

  • Push authentication request.
  • Credential wallet.
  • Cloning protection.

Cons

  • The API is no easy to use.
  • The push functionality not always is quickly to alert in mobile.
  • The migration feature is so hard to execute.

Most Important Features

  • Credential Wallet.
  • Cloning Protection.
  • Push request authentication.

Return on Investment

  • Elevation of the security posture of 100% of corporate users in the authentication process.
  • Resistance from some users with the greatest complexity in the access process.
  • 100% confidence that the access was actually performed by the authorized person.

Alternatives Considered

Cisco Secure Access by Duo

Other Software Used

Palo Alto Networks Next-Generation Firewalls - PA Series, VMware ESXi, Netskope NextGen SWG

Great Program!

Incentivized
Verified User
Administrator in Customer Service (11-50 employees employees)

Pros

  • Helps keep information protected from malicious intent.
  • Protects sensitive information from being leaked.
  • Creates peace of mind with 2-factor authentication.

Cons

  • Causes system crashes occasionally.
  • 2-factor authentication can be tedious at times.
  • 2-factor authentication questions can be easily guessed.

Most Important Features

  • Ease and efficiency of usage.
  • Ability to approve or deny log in.
  • Safety in patient privacy.

Return on Investment

  • Peace of mind by increasing company security.
  • App runs quickly, which saves the company time in the long run.
  • Easy to interface and use on multiple devices which improves efficiency.

Alternatives Considered

Accomplish EP Benefits Administration (formerly TeemWurk)

Other Software Used

Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)

Symantec VIP is AWESOME!

Incentivized
Verified User
Employee in Information Technology (10,001+ employees employees)

Pros

  • Ease of install
  • Easy to use
  • Push notifications are excellent

Cons

  • It's already pretty awesome
  • Maybe being able to authenticate via TouchID or FaceID would be awesome

Most Important Features

  • Ease of access and use
  • Easy to setup
  • Easy to manage

Return on Investment

  • Only positive impact
  • Lets our users easily authenticate
  • Set it and forget it

Alternatives Considered

Duo Security

Other Software Used

Atlassian Confluence, OneDrive, Slack

VIP access

Incentivized
David Reese
Endpoint Support Technician in Information Technology at Bon Secours Health System (10,001+ employees employees)

Pros

  • VIP access manager is great at setting up multiple tokens for the same user.
  • VIP access manager is great at managing multiple users simultaneously.
  • VIP access manager can be accessed from the web, the browser-based interface makes it easy to connect.

Cons

  • when setting a token to a phone call, the phone calls often take a minute + to call the user.
  • When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
  • Temporary security codes while handy, must be set to expire immediately to stay secure.

Return on Investment

  • I am unable to provide hard numbers, but the Symantec VIP access go live was smooth, and we continue to renew.

Alternatives Considered

RSA Authentication Manager

Other Software Used

Citrix NetScaler Access Gateway, Applied Epic, GoToAssist, Adobe Acrobat DC, Microsoft Office 2016, ServiceNow, Skype for Business, XenMobile

Quick loading, easily accessible token for logging into systems

Incentivized
Allison Wong
Owner in Marketing at AWDesigns (10,001+ employees employees)

Pros

  • Fast to load
  • Can easily copy the code
  • Can be easily installed on multiple devices

Cons

  • I would like to see better integration. Right now, you have to copy the code and paste it into the login box. The program should be able to automatically detect the token and log you in.
  • It is a hassle to add new tokens. You need to know a token for a current device before adding a new one, and you may not have access to a current device depending on the situation.

Return on Investment

  • I do not have insight into the ROI numbers and impact on business objectives.

Other Software Used

JIRA Software, Slack, QuickBooks Online

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