Credit Union Review of JHA Symitar
Use Cases and Deployment Scope
Symitar is our core banking platform. We use it service our members in all aspects of their banking. They also integrate well with other 3rd party vendor services that we use such as card services, shared branching and more.
Pros
- quick and easy access to member accounts.
- integrations with 3rd party vendors to enhance our member service experience.
- online, mobile banking and shared branching integration allowing us to serve our members anywhere in the world.
Cons
- Business services modules do have everything we would like.
- Collections modules do not have everything we would like.
- A way to allow users to update their software without them having to have local administrative rights.
Return on Investment
- It has allowed us to grow from a less than 500 million dollar in asset size credit union to a 2 billion dollar is asset size credit union over the past 20 years.
- Growth is asset size achieved without sacrificing member service.
- With our focus on member service and the usage of the system, we have seen continuous growth in our membership every year.
Other Software Used
Microsoft 365, Twingate, Yubico YubiKeys