TrustRadius Insights for Taxify, by Sovos are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Helpful Customer Service: Several reviewers have mentioned that they appreciate the helpfulness of Taxify's customer service. Users have found the support team to be responsive and knowledgeable when it comes to addressing their tax-related queries or concerns.
Low Monthly Fees: Many users have highlighted the low monthly fees as a positive aspect of Taxify. This has been seen as a cost-effective solution for managing taxes, especially for small businesses or e-commerce stores with tight budgets.
Seamless Tax Calculations: Reviewers have praised Taxify for its seamless calculation of total sales tax for e-commerce stores. This feature has made it easier for users to manage their tax calculations without any hassle, saving them time and effort in ensuring compliance with tax regulations.
we use their Veratax for Sales Tax rate downloads (software is fine, gets the job done) and we use Taxify, by Sovos for our Gross Sales & Use Sales Tax filings- in my experience, software is unreliable and customer service is not supported enough to make downloads accurate for submission- a lot of manual work needed to submit to States. Would not recommend.
Pros
veratax download
ticket system is average
average communication from rep via email
Cons
in my opinion, customer service could improve
in my opinion, implementation could be better to ensure accurate reporting
in my opinion, better rep support and pricing for smaller term contracts
Likelihood to Recommend
I would not recommend this software/solution. For the price they quote, I would look into other solutions as their software never fully supported our business and the filings were incorrect for years without resolution from customer serv. Their Resale Cert platform also lacked credibility- I suggest, look into other solutions to better support your filings.