Insights from TeamViewer Reviewers
Based on 15 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has TeamViewer had on your overall business objectives?
15 answeredThis report analyzes 15 recent reviews to assess TeamViewer's impact on business objectives. Reviewers most frequently cited cost reductions and productivity gains. Seven of 15 reviewers specifically mentioned reduced costs associated with TeamViewer, often by decreasing the need for on-site IT support. Six of 15 reviewers credited TeamViewer with increasing productivity or efficiency, citing faster response times and improved remote capabilities. The reviews suggest that TeamViewer provides a tangible return on investment by lowering operational expenses and enabling more efficient workflows.
Reduced Costs
7 mentionsA significant benefit reported by reviewers is the reduction in costs associated with IT support and training. Reviewer…
A significant benefit reported by reviewers is the reduction in costs associated with IT support and training. Reviewers highlight savings from decreased travel expenses and a reduced need for large IT teams, with some reporting substantial percentage decreases in these areas. The ability to resolve issues remotely is seen as a key driver of these cost savings.
Increased Productivity/Efficiency
6 mentionsReviewers frequently mention increased productivity and efficiency as a positive outcome of using TeamViewer. This is a…
Reviewers frequently mention increased productivity and efficiency as a positive outcome of using TeamViewer. This is attributed to faster troubleshooting, remote system fixes, and improvements in onboarding processes. Some reviewers quantified these gains with percentage increases in productivity and response times.
Besides TeamViewer, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
15 answeredThis analysis synthesizes 15 recent reviews to identify software solutions commonly used alongside TeamViewer and to gauge user recommendations. Given the small sample size, findings should be interpreted as directional rather than definitive. Besides TeamViewer, reviewers mentioned using software such as SAP S/4HANA Cloud and JioMeet. Each of these were mentioned by 2 of the 15 reviewers. The reviews do not indicate a strong consensus regarding the likelihood of recommending these alternative software options.
SAP S/4HANA Cloud
2 mentionsSAP S/4HANA Cloud was mentioned by 2 of the 15 reviewers. As with JioMeet, the limited number of mentions makes it diff…
SAP S/4HANA Cloud was mentioned by 2 of the 15 reviewers. As with JioMeet, the limited number of mentions makes it difficult to ascertain a clear sentiment trend regarding this software.
JioMeet
2 mentionsJioMeet was mentioned by 2 of the 15 reviewers. Given the limited number of mentions, sentiment appears mixed, with rev…
JioMeet was mentioned by 2 of the 15 reviewers. Given the limited number of mentions, sentiment appears mixed, with reviewers neither strongly advocating for nor against its use.
Describe how you use TeamViewer in your organization. What are the business problems the product addresses and what is the scope of your use case?
15 answeredThis report synthesizes 15 recent reviews to understand how organizations use TeamViewer and the business problems it addresses. A primary use case is remote IT support, cited by 9 reviewers, where TeamViewer enables IT teams to remotely access and resolve system issues, regardless of the user's location. Seven reviewers also highlight its role in remote access and management of systems, especially for organizations with multiple locations. This allows centralized IT departments to manage systems, distribute updates, and support endpoints across different time zones. The tool facilitates remote training and troubleshooting, reducing the need for physical contact and complex VPN setups.
Remote IT Support
9 mentionsTeamViewer is frequently used for remote IT support, allowing IT teams to connect to user devices remotely to identify…
TeamViewer is frequently used for remote IT support, allowing IT teams to connect to user devices remotely to identify and resolve system-related issues. Nine reviewers mention that the tool is particularly helpful in multinational companies, enabling support across various time zones and locations. The ability to remotely troubleshoot issues, install software, and configure systems enhances productivity and efficiency, especially for remote workforces.
Remote Access and Management
7 mentionsTeamViewer facilitates remote access and management of systems, particularly beneficial for companies operating in mult…
TeamViewer facilitates remote access and management of systems, particularly beneficial for companies operating in multiple locations, according to 7 reviewers. It enables centralized IT to manage systems, distribute updates, and support endpoints globally. Reviewers appreciate the tool's ability to manage and diagnose devices without requiring physical contact, streamlining IT operations and enabling remote training and troubleshooting.
Please provide some detailed examples of areas where TeamViewer has room for improvement.
15 answeredThis report analyzes 15 recent reviews to identify areas where TeamViewer could improve. A significant portion of reviewers (7 of 15) cited concerns regarding performance and speed, particularly in scenarios involving high bandwidth usage, slower internet connections, and large file transfers. Security also emerged as a notable area for improvement, mentioned by 4 reviewers, with concerns around credential sharing and potential unauthorized access. Pricing and licensing costs were cited by 3 reviewers as potential drawbacks, especially for small businesses or individual users. These negative aspects should be considered alongside TeamViewer's strengths when evaluating the software.
Performance and Speed
7 mentionsPerformance and speed issues are a recurring concern among reviewers, with 7 out of 15 mentioning this area. Reviewers…
Performance and speed issues are a recurring concern among reviewers, with 7 out of 15 mentioning this area. Reviewers report that TeamViewer can be slow, especially when transferring large files or when used with slower internet connections. High bandwidth usage during screen refresh, particularly on ultra-wide monitors, also contributes to these performance issues.
Security Concerns
4 mentionsSecurity is another area where reviewers see room for improvement, with 4 out of 15 reviewers raising concerns. The pri…
Security is another area where reviewers see room for improvement, with 4 out of 15 reviewers raising concerns. The primary worry revolves around the vulnerability of shared credentials, which, if compromised, could lead to data theft and unauthorized access. One reviewer explicitly notes that connecting to a client with a single click, while convenient, may be less secure.
Pricing and Licensing
3 mentionsPricing and licensing costs are a point of contention for some users, mentioned by 3 out of 15 reviewers. Reviewers fee…
Pricing and licensing costs are a point of contention for some users, mentioned by 3 out of 15 reviewers. Reviewers feel that the subscription-based license is relatively expensive compared to other solutions. The cost can be a barrier, especially for small businesses or individual users who may find the commercial license and its verification requirements burdensome.
Please provide some detailed examples of things that TeamViewer does particularly well.
15 answeredThis report synthesizes 15 recent product reviews to identify aspects of TeamViewer that users find particularly valuable. Reviewers most frequently highlight its remote access and control capabilities, with 10 out of 15 reviewers mentioning this feature. This allows users to resolve system issues instantly and manage systems remotely, which is especially useful for engineers needing to connect to workstations in different locations. File transfer capabilities are also noted by 4 reviewers as beneficial for sharing large files and facilitating updates. Additionally, 3 reviewers appreciate TeamViewer's cross-platform compatibility, noting its support for various operating systems.
Remote Access and Control
10 mentionsA significant number of reviewers, 10 out of 15, praise TeamViewer's remote access and control features. This functiona…
A significant number of reviewers, 10 out of 15, praise TeamViewer's remote access and control features. This functionality enables users to connect to devices remotely for immediate issue resolution and system management. Reviewers find this particularly advantageous for tasks such as onboarding, where systems can be configured and secured remotely, and for engineers requiring access to workstations located on factory floors.
File Transfer
4 mentionsFile transfer capabilities are valued by 4 out of 15 reviewers for their efficiency in sharing large files and simplify…
File transfer capabilities are valued by 4 out of 15 reviewers for their efficiency in sharing large files and simplifying update processes. Reviewers appreciate the time-saving aspect of this feature, especially for tasks like sharing design files and distributing logs. The file transfer function streamlines collaboration and knowledge sharing among team members.
Cross-Platform Compatibility
3 mentionsTeamViewer's cross-platform compatibility is appreciated by 3 out of 15 reviewers, who highlight its support for multip…
TeamViewer's cross-platform compatibility is appreciated by 3 out of 15 reviewers, who highlight its support for multiple operating systems. This feature ensures that users can access and control devices regardless of the operating system they are using, enhancing flexibility and accessibility. The ability to work across different platforms is seen as a significant advantage.