File transfer
Securely exchange files with remote computer without having to use email or FTP.
Cat avg: 8.7
Top Performing Features
Session record
Ability to record session for training purposes.
Cat avg: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 8.6
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Cat avg: 7.7
Worst Performing Features
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Cat avg: 7.7
TeamViewer Features from Reviews
Remote Administration
Remote administration software is used to control a computer from a remote location.
8.4-1%
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.7
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.6
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 7.7
Session record
Ability to record session for training purposes.
Category average: 8.6
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 7.7
TeamViewer Features from the Vendor
Remote Access
Vendor-reviewedAttended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Unattended device access
The quality and reliability of connections to unattended remote devices.
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Remote Support
Vendor-reviewedCamera sharing
The remote user and end user can share a live camera feed from their device during a session.
Session transfer
The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.
Remote Administration
Vendor-reviewedFile transfer
Securely exchange files with remote computer without having to use email or FTP.
Instant message
Ability for administrator to communicate via instant message with remote user.
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Session record
Ability to record session for training purposes.
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Platform & Infrastructure
Vendor-reviewedThird-party software integrations
Integration functionality with third-party or in-house systems.
Security
Vendor-reviewedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.