Tebra Patient Experience

PatientPop had a representative that sold us the contract and stated that the website was wonderful with full support team that can support our office. We were informed that contract is one year and after one year if we were not happy, we have 30 days to cancel the contract. I believe, we were never informed that it would auto renew for an entire year and to cancel, you need to cancel 60 days prior to the contract date. The website was created, not so great, and I believed they rushed us in creating and once the site was up and running, there was very little to no support. In my experience, I found it hard to get a hold a rep or person to get any access to a service we pay $1,500/ month. I believe it was like pulling teeth to get access to someone to even get a copy of our contract which we are entitled to. I finally got a hold of person after two years and they state that someone is getting back to us. Also got copy of my contract after two years. In my opinion, this is unbelievable In my experience after requesting to cancel the service due to having them put a google number that does not work and only confusing our customers and also annoying the person who owns that number who is getting our calls unnecessarily, we get a live person calling us. We were informed that we have a team manager, who I never had a contact or a name to. In addition, they said someone from their team does a quarterly outreach. In my experience no one has reached out until I started to cancel the contract.

• I dont know as no support ever provided to really see what it can do for us

• None

We subscribed to PatientPop to optimize our web presence for out new Aesthetics business. We sought to increase our results on searches pertaining to our practice and increase web traffic. Pros: Everyone is super nice when you are signing up and the promises are legion.CONS: None of it is true. Communication ends immediately at onboarding. The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now. DO NOT USE! These people are great at selling their product but do NOT provide any significant service.

• We've lost 3 years of internet presence
• We've lost the return to market after COVID
• We've lost the time, money and effort needed to deal with PatientPop

• They stole $600 a month for 4 months until I found out since they never sent an invoice or a contract. And contract agreed was $950.
• I canceled within 2 business days.
• Sales rep was borderline harassing my cell phone. And yet, when we did speak he never informed me that I was being charged.

Open Dental Software, Lighthouse 360

We subscribed to PatientPop for website management. Website management, online reviews, appointment scheduling, text message were the services we used PatientPop for.

• website management

• negative impact - waste of my time, money.

Kareo Medical Billing

• Lots of calls from POTENTIAL new patients... getting our name out there
• Many EXISTING patients love the online scheduling option