Telesign Omnichannel Experiences

Customers expect their interactions to be seamless and consistent across all channels. As users migrate online, it’s pivotal to move away from disjointed and siloed customer communication. The right omnichannel experience can drive higher levels of customer engagement, satisfaction, retention, and loyalty. Telesign’s omnichannel solutions enable businesses to establish fluidity between the offline and online world to build more impactful relationships with your customers.

The suite includes:

• Voice - Telesign’s Voice API is used to design A2P, P2P, and P2A calling experiences directly to provide two-way voice communication for a web or mobile application. Users can also acquire and implement phone numbers across 120+ countries for a local experience.
• Messaging - When it comes to reaching customers, Telesign can send and receive messages across SMS, MMS, RCS, Email, WhatsApp, and Viber. Businesses can deliver alerts, reminders, notifications, facilitate two-way conversations, and communicate anonymously with the customer base.
• Transactional Email - Deliver important alerts, reminders, and notifications to users. For conducting automated, personalized email communication, users can connect to Telesign’s omnichannel Messaging API and engage customers on the channels they trust.