Telnyx Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for Telnyx are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have expressed their positive experience with the Telnyx interface, stating that it is user-friendly and easy to navigate. They find it simple to manage customized settings and appreciate how intuitive the interface is.

Affordable Prices: Several reviewers have mentioned that one of the standout features of Telnyx is its affordable prices. This is especially important for organizations looking to save costs while still receiving high-quality service.

Responsive Customer Support: Telnyx's customer support has received high praise from users. With a large team accessible via email, chat, and phone, they are known for being quick to reply to technical support chats and promptly address any issues raised by customers. Their dedication to providing excellent customer service sets them apart from other providers in the industry.

Reviews

7 Reviews

Telnyx is a Big Fish

Rating: 9 out of 10

Incentivized

May 14, 2021

Use Cases and Deployment Scope

We use Telnyx across our organization for DID provisioning and troubleshooting. We are a fax company so having access to knowledgeable telephony technicians is important.

Pros

Responsiveness: Typically quick to reply to technical support chats.
Availability: Large team accessible via email, chat, and phone.
Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.

Cons

Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.

Likelihood to Recommend

Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.

Jonathan Aguiar

Lead Technical Support Engineer in Information Technology at Softlinx (1-10 employees)

Vetted Review

1 year of experience

Number Query API Implementation

Rating: 10 out of 10

Incentivized

May 13, 2021

Use Cases and Deployment Scope

A client of ours is utilizing your number lookup API to retrieve porting status/information. That information is available via single number query or NPA/NXX block (1k. 10k). Information is viewable & exportable, though, not retained.

Pros

Customer service re: technical issues in API. Issues were ticketed and resolved quickly.
Web interface is a breeze to use.
API documentation is thorough and intuitive.

Cons

The number query could use a native bulk interface.

Likelihood to Recommend

My use case is limited, but where I used to recommend Twilio, I can now offer Telnyx as a potential alternative. It's always good to have options.

Damien Kemens

Software Engineering Lead in Information Technology at SKYLINE TECHNOLOGY SOLUTIONS LLC (201-500 employees)

Vetted Review

1 year of experience

View profile

Friendly terminal, great service and savings with Telnyx for our company

Rating: 8 out of 10

Incentivized

May 10, 2021

Use Cases and Deployment Scope

We use trunking SIP for our communication needs. We forward calls using our own numbers. The numbers were provided and maintained by Telnyx. Rates are great and we have not had issues with the service. Also, we use trunking numbers with our own 3CX PBX service, and it is working great. I will recommend this service.

Pros

Simplicity
Interface is friendly
Prices
Assistance

Cons

API is hard to use
SMS service is not easy to be configured
Wireless sim card never worked

Likelihood to Recommend

We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.

Joan Leon

Account Manager in Sales at Imart Global SL (1-10 employees)

Vetted Review

1 year of experience

Great people, great product, great technology

Rating: 10 out of 10

Incentivized

May 7, 2021

Use Cases and Deployment Scope

It used to be that Telynx would answer tickets/requests within minutes and resolve them. They had the online chat bot which was working great. Since COVID, things have slowed down for them and I do not get a quick response, but I like the platform and the different options they have.

We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.

Pros

Voice
CNAM
SMS

Cons

Does not always respond to tickets in a timely manner

Likelihood to Recommend

They have great technology. It seems like they are always advancing and moving to new products. They are young and innovative and keep updating the platform with new products and technologies. We would love if they could offer more to resellers--give them more tools to learn all the options they have to offer.

esther ranells

Administrative Support Manager in Customer Service at flatplanet (11-50 employees)

Vetted Review

4 years of experience

Telnyx Review

Rating: 9 out of 10

Incentivized

May 6, 2021

Use Cases and Deployment Scope

Telnyx is used to communicate with victims of abuse, and rape at one of our clients. Two customers use Telnyx for sales and support, 800 number services, and fax servers. One of our clients uses Telnyx to communicate with medical customers.

Pros

Customer support
Fax services
Telephone communications

Cons

SMS
Video communications

Likelihood to Recommend

Telephonic communications. Telnyx could offer a more secure HIPAA compliant service with all required paperwork.

Gregg Lantz

Cyber Threat Intelligence Analyst in Information Technology at Oferas Technologies, LLC (1-10 employees)

Vetted Review

Reseller

4 years of experience

View profile

An Account Portal with Everything You Need

Rating: 10 out of 10

Incentivized

May 5, 2021

Use Cases and Deployment Scope

My company is a reseller of Telnyx and I have had nothing but positive experiences with Telnyx's team and customer service. They are extremely thorough and responsive and always make sure our questions are answered and requests fulfilled.

Pros

Responsive customer service.
Easy to use portal.

Cons

I have not come across any cons or areas that I felt needed improvement.

Likelihood to Recommend

Our company's experience has been nothing but positive and beneficial for both parties.

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

Reseller

3 years of experience

Very Fair cost of messaging API and calling SIP truncation.

Rating: 9 out of 10

Incentivized

May 4, 2021

Use Cases and Deployment Scope

We have been using Telnyx for our Business contact center [and] marketing APIs. It is mainly [used by our] product marketing department. In our case we want our product [to reach] new customers and for which Telnyx provides us [a] medium of contact establishment. So far its going [well].

Pros

Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
Telnyx Portal is pretty easy to navigate and manage the customized settings.
Among other giant SIP providers I found Telnyx with very modern and humble customer approach.

Cons

Minorly, the chat support replay takes some time. But at least they have real time chat support available.
They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
Since I found service always up , Not any incidents to complain .
If they provide Mobile app for call and message handling facility then it will be good handy.

Likelihood to Recommend

[Price is a big factor.] Telnyx is much affordable [compared to] other giants such as Twillio, [and] Clickatell. Customer engagement with regular webinar, technical updates, [and] live chat support is [very] helpful.

Short code setup charge as well as the monthly billing of it should be reduced. There are many low budget campaigns/Apps [that reach] monthly overload which [doesn't equate] to revenue in return from it.

Waseem Khan

Internet Marketing Coordinator in Marketing at Qualsofttech Pvt Ltd. (51-200 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Very Fair cost of messaging API and calling SIP truncation.

Rating: 9 out of 10

Incentivized

May 4, 2021

Use Cases and Deployment Scope

Pros

Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
Telnyx Portal is pretty easy to navigate and manage the customized settings.
Among other giant SIP providers I found Telnyx with very modern and humble customer approach.

Cons

Minorly, the chat support replay takes some time. But at least they have real time chat support available.
They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
Since I found service always up , Not any incidents to complain .
If they provide Mobile app for call and message handling facility then it will be good handy.

Likelihood to Recommend

Waseem Khan

Internet Marketing Coordinator in Marketing at Qualsofttech Pvt Ltd. (51-200 employees)

Vetted Review

2 years of experience