Telonium is mainly used by executives who work remotely, that is, they will have access to communications whether they are in the office or directly from home since it allows them to make safe calls from their desk or cell phone.
Pros
Quality calls
Cons
It should include video
Likelihood to Recommend
This tool is fun for those coworkers who are abroad, who need to communicate with clients in other parts of the world, and it also guarantees security as long as they have an Internet connection.
I currently use the Virtual Extension plan, which is geared toward medium-sized businesses, because it allows us to keep calls centralized by redirecting our customers to their personal cell phone or existing phone services when they dial their business number. By using this service, we can have unlimited minutes of incoming calls, but it limits the full list of features, primarily because calls are redirected out of your system. Every Telonium account comes with over 30 features. With a single price per extension, we make it simple for you to customize and scale.
Pros
Pricing is reduced based on usage levels.
unlimited calls in accordance with the assigned plan.
Cons
A desktop and laptop computer compatible option.
On their website, they provide links to speed tests.
Likelihood to Recommend
Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
VU
Verified User
Engineer in Information Technology (51-200 employees)
Our customer service department has been very happy since we installed the software in the company because the dynamic with the clients has completely changed for the better. It allows them to know the experience that the client had with our services. What we like most about this software is that it has all the communication channels in one place.
Pros
The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams.
We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers.
I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier.
Cons
We use the call recording tool, but we can't hear the call very well to be able to clearly understand the conversation, we have already made a report to the technical service.
It is a fairly easy-to-use software, but it has functions that clutter the screen and we see that we have not needed them yet.
Sometimes it does not have very good synchronization with some channels such as Gmail.
Likelihood to Recommend
Our clients are more satisfied since we have been using this program and our workers and customer service agents are also more than pleased with the use of this software, so I give it my 100% recommendation. I have noticed that in the time of use, there are more advantages than disadvantages of using it.
