TrustRadius Insights for Testlio are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Fast and Responsive Customer Service: Several users have praised Testlio for their fast response time and excellent customer service. They appreciated the straightforward process and found the Testlio team to be highly responsive, knowledgeable, adaptable, and friendly. The quick turnaround on requests and ability to handle special requirements were also highlighted.
Great Collaboration and Communication: Many reviewers mentioned that working with Testlio felt like collaborating with colleagues rather than a service provider. They valued the level of communication between both parties, which helped set accurate expectations. The flexibility in accommodating ad hoc test requests and scheduling was also appreciated, along with the ability to work off hours from different locations around the world.
Expert Testers Worldwide: Numerous users commended Testlio for their excellent testers worldwide. They praised the testers' experience across various industries, quick understanding of the system being tested, ability to produce their own test scripts, as well as perform in-situ testing in different countries for availability and compliance purposes. This diverse team of testers was considered incredibly helpful by users.
In our organization, Testlio plays a critical role in enhancing the efficiency and effectiveness of our quality assurance (QA) processes. As a small to midsize company, we face unique challenges in maintaining a full-time, dedicated team of QA professionals. The sporadic nature of our testing needs, combined with the high costs associated with employing specialists with diverse skill sets, makes traditional QA approaches impractical for us. Testlio offers a solution to this problem by providing access to a flexible pool of testing experts capable of covering a wide range of testing scenarios. Also the diversity of platforms we operate on—spanning various web and mobile environments—requires testing on numerous screen sizes and device types, further complicating the QA process. Testlio's comprehensive testing services enable us to address these complexities efficiently. By leveraging their professional testers, we can ensure thorough coverage across all platforms without the need to invest in a large in-house QA team. This approach not only saves time and resources but also significantly improves our product's quality by identifying and resolving potential issues before they impact our users.
Pros
Testlio excels in providing a flexible and scalable testing framework that can adapt to the varying demands of projects of any size.
It offers extensive coverage across multiple devices and platforms, ensuring thorough testing in real-world scenarios.
Testlio streamlines the process with efficient bug reporting and integrations with Jira and Slack.
The attention to customer service is refreshing
Cons
Sometimes the testers use impractical values like using 100 characters as one word, but they are improving on those.
Sometimes they open feature enhancements as bugs
Likelihood to Recommend
Testlio is well-suited to work with us due to its flexibility and scalability, which align perfectly with the dynamic needs of a growing technology firm. Testlio's global network of professional testers provides the breadth and depth of testing expertise necessary to cover the array of technologies and platforms used by us. Additionally, this combination of Testlio's flexible testing solutions and our need for cost-effective, comprehensive QA support makes Testlio an ideal partner for ensuring a high standard of software quality.
Testlio provide platform content QA and launch validation services.
Pros
Very responsive
Accommodating to last minute requests
Thorough and professional service
Cons
It would be great if Testlio could increase it's global reach
24/7 coverage would also potentially be very useful for us.
Likelihood to Recommend
On the whole Testlio are very well set up to meet our needs. They are very responsive to our needs and have a good understanding of our business and our requirements. As ever there are some issues around getting good test coverage in certain territories and also some technical integration challenges. However, these challenges were/are to be expected and do not reflect reflect negatively on Testlio.
We use Testlio to outsource all of our testing needs for all feature releases on our streaming product across all the major platforms such as Fire TV, Apple TV, Roku, iOS and Android mobile, and Samsung TV. We leverage them on a monthly basis to test features that go live. These features are all front end UX/UI features as well as regular testing on our sign up flow. They are very valuable because on almost all of their test cycles, they catch something critical that needs to be fixed. Without them we probably wouldn't be catching such critical bug fixes.
Pros
Listen to internal business needs and implements smoother processes
Quick and responsive to any issues
Detail oriented test plans with device info, tester info, etc
Quick turnaround to testing needs
Cons
None I could think of now
Likelihood to Recommend
We use Testlio to outsource all of our testing needs for all feature releases on our streaming product across all the major platforms such as Fire TV, Apple TV, Roku, iOS and Android mobile, and Samsung TV. The Testlio platform is great but what's even more valuable is the team that runs it. Their customer success teams and test leads have all been a real pleasure to work with. They've been very helpful and valuable by customizing their testing process and approach to fit our business needs at our company. Because they have been so flexible with their process, our testing component have been very quick, accurate and successful. I would recommend this product/company to anyone looking to hire a dedicated QA team to their software product.
We used Testlio to take advantage of their workforce of international testers with multiple device/browser options. Our company was all mac/iPhone users so the extra testing was much needed. Our third-party developer for our website was not thoroughly tested to our standards so we brought on Testlio to fill the gap.
Pros
Westin and Sidhi were proactive in preparing for test runs
Westin was quick to reschedule calls, provide constant updates on our progress, and helped us get rollover hours
Sidhi ensured testing was thorough with her commitment to creating high-quality test scripts with screenshots and details information
Cons
Flexibility on rollover hours
Likelihood to Recommend
Our Web3 website had features (Metamask, crypto, NFTs) that are relatively new to a broader audience and Westin/Sidhi took the challenge of educating their testers on our unique features and functionality so we can have thorough testing.
We work closely with Testlio as they perform Quality Assurance on our app across all platforms we currently support. Testlio is always there to provide support and whenever there is a device they do not have they are quick to find someone who does. I've been with the company for 6 months and already have a really good working relationship with them. They were patient when I was new and getting a hang of the ropes and now we are in constant communication. Also, whenever we do have specialized requests they never flinch and are always willing to help us in a timely manner.
Pros
Respond in a timely manner.
Always clarify with us whenever they have questions.
Maintain communication.
Cons
Sometimes testers don't put correct information in bugs.
We are leveraging the Testlio team to perform regular regression tests across our entire product suite and do focused functional testing when needed.
Pros
Client Communication
Responsiveness
Thoroughness
Effective QA Tools
Expert QA Resources
Integration with our Process
Cons
Automated Integration Testing
Likelihood to Recommend
The Testlio team understands software quality assurance inside and out. The best part is they learn your product quickly and find real issues and results in a very short amount of time without very little hand holding. If you are looking for a partner to build automated integration tests, look elsewhere.