Textel

Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.

Textel enables inbound/outbound SMS and MMS texts for contact centers that need to connect with customers faster and more efficiently than traditional channels (email, voice, chat). Textel users can enable their pre-existing numbers and can be up and running in 24 hours.

And Textel Blast can be used to reach an entire contact list, or a segment of it, with customized targeted messages to provide updates, drive revenue, or start 1:1 conversations with customers. Or send targeted, two-way messages to as many people as desired, to build engagement and customer satisfaction with an entire customer base, or a segment of it, managed directly from a connected platform.