TrustRadius: an HG Insights company

Ticker

Score9.1 out of 10

1 Reviews and Ratings

What is Ticker?

Communications Platform as a Service that integrate channels as WhatsApp Business API, Messenger, Instagram and more. Ideally for business of customer support, marketing and sales. Companies can automate process to personalize communications with their customers through API o webservices. Currently Ticker have integrations with HubSpot, Salesforce and more CRM. Ideal solution for customer support, marketing and sales operations that need to enhance the first contact with their target audiences.

Media

Screenshot of Ticker Workspace
Screenshot of Broadcast Campaigns
Screenshot of Real Time Supervision
Screenshot of Ticker Dashboard

1 / 4

Screenshot of Ticker Workspace

How Ticker helped my customer service management

Use Cases and Deployment Scope

I use it for customer service and sales management in my e-commerce. Ticker makes it easier for me to communicate with my clients because it unifies all my service channels in one place. In addition, they helped me to obtain the WhatsApp Business API. With this tool, I can send notifications to my potential clients without falling into spam.

Pros

  • WhatsApp Multi Agent
  • Chatbot integration
  • Conversation routing
  • Chat data analysis

Cons

  • Sending images with chatbots
  • App for IOS
  • Phone calls

Most Important Features

  • Multi-agent
  • Chatbots
  • WhatsApp Business API

Return on Investment

  • Savings in workers hiring
  • Avoid customer abandonment
  • Boost my loyalty strategy

Alternatives Considered

Cliengo

Other Software Used

HubSpot CRM, WordPress, Mailchimp