How Ticker helped my customer service management
Use Cases and Deployment Scope
I use it for customer service and sales management in my e-commerce. Ticker makes it easier for me to communicate with my clients because it unifies all my service channels in one place. In addition, they helped me to obtain the WhatsApp Business API. With this tool, I can send notifications to my potential clients without falling into spam.
Pros
- WhatsApp Multi Agent
- Chatbot integration
- Conversation routing
- Chat data analysis
Cons
- Sending images with chatbots
- App for IOS
- Phone calls
Most Important Features
- Multi-agent
- Chatbots
- WhatsApp Business API
Return on Investment
- Savings in workers hiring
- Avoid customer abandonment
- Boost my loyalty strategy
Alternatives Considered
Cliengo
Other Software Used
HubSpot CRM, WordPress, Mailchimp




