TrustRadius Insights for TicketLeap are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
Users have made several recommendations for the software based on their experiences. The three most common recommendations include improving brand recognition on social media, focusing on smaller companies, and enhancing marketing efforts.
Improve brand recognition on social media: Users have suggested that the software could benefit from more brand visibility on social media platforms. This would help to increase awareness of the software among potential customers and potentially attract more users.
Focus on smaller companies: Many users have praised the software for its suitability for smaller companies. They appreciate its affordability, ease of use, and flexibility, making it a valuable tool for businesses with limited resources.
Enhance marketing efforts: Some users recommend that the company invests more in marketing activities to promote the software's features and benefits. By reaching a wider audience through targeted marketing campaigns, the software can gain more exposure and potentially attract new customers.
Overall, these recommendations highlight areas where the software can improve its brand recognition, target smaller companies effectively, and enhance its marketing efforts to attract a larger customer base.
We run a few community events a year, and needed a ticketing platform that would replace Eventbrite due to their increasing costs
Pros
Their fee structure is very competitive, particularly for tickets that are $5 or less
Provides some flexibility with registration questions and specific ticket types
Cons
Clearly a new product, several bugs and inconsistencies in the the user experience
Was never able to embed a YouTube video in my event page
Their support is not ticket oriented (e.g. Zendesk)
NO API support! Cannot integrate it into workflows like Zapier
No transaction emails after an order is placed
Likelihood to Recommend
Ideally suited for non-profits or small organizations that want to retain as much of their ticket revenues as possible, AND reduce the impact of fees on their patrons. You would also need to be EXTRA careful when setting up, it's hard to correct mistakes after the fact. e.g. not being able to change the order tickets are displayed, I literally had to delete tickets and re-enter them as new tickets to get them in the desired order
[...] presents 4-5 concerts a year for the general public with a focus on added workshops, etc with each artist. Our venue uses Ticketleap for all ticket sales. I get along fine with the venue's director, however, as our season ticket subscribers tend to be older, over the age of 50 on average, many of them do not like digital ticketing so we print tickets for all of them to have on paper. Ticketleap though only allows for full page printing of each ticket our physical ticket distribution to our valued subscribers is quite cumbersome. The venues old system, prior to Ticketleap, was able to print old fashioned tickets with stubs. It would be great if Ticketleap could do both well.
Pros
online easy to see seats available
clear information regarding pricing and surcharges if applicable
Cons
I think prtintable tickets when needed are currently not good, full page per ticket, ouch
Likelihood to Recommend
In my opinion, for all events that require zero paper tickets