TrustRadius Insights for TotalMD are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to Use and Customize: Many users have found the system easy to use and customize to fit their practice needs. They appreciate the user-friendly interface, which makes it easy to navigate and enter patient information. Some users with limited computer experience have also mentioned that they found the software easy to learn and use.
Prompt and Efficient Technical Support: Users have praised the technical support provided by the company. They mention that any issues or modifications necessary were promptly resolved by the support team. The efficiency of the support in resolving problems has been highly appreciated by many users.
Regularly Updated Support Information: Users value that the support information is regularly updated with industry changes. This feature provides them with valuable knowledge about updates and developments in their field, enhancing their overall experience with the software.
Coming from 20+ years experience with several EHR products (Medisoft Clinical, AltaPoint EHR, SpringCharts, OmniMD and Lytec) we chose to exclusively sell and support TotalMD EHR based on its ease-of-use, speed and affordability. Equally, if not, more importantly, TotalMD EHR has the highest ONC-ATCB full certification (rather than modular) in its class.
Pros
Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
Cons
Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
Likelihood to Recommend
To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.