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Tour de Force CRM

Score3.7 out of 10

7 Reviews and Ratings

What is Tour de Force CRM?

Tour de Force CRM, developed by White Cup, is a customer relationship management solution specifically designed for distributors. According to the vendor, this software is tailored to meet the needs of small to large-sized companies in the distribution industry, including distributors, sales teams, marketing teams, customer service teams, and manufacturing companies. The product aims to drive growth, increase profitability, differentiate businesses, and improve employee engagement.

Key Features

BI included: According to the vendor, Tour de Force CRM provides representatives with access to business intelligence (BI) tools that allow them to view important information and make informed decisions.

Built-for-distributors quoting: The product offers a quoting system specifically designed for distributors, which the vendor claims can help generate accurate and competitive quotes.

Drag-and-drop automated workflow builder: Tour de Force CRM features a user-friendly interface that allows users to create and customize automated workflows easily, streamlining processes and improving efficiency.

Product, sales, and customer performance trends: Integrated with White Cup BI, Tour de Force CRM provides insights into product, sales, and customer performance trends, enabling businesses to identify growth opportunities and optimize strategies.

Fast distributor reports and dashboards for ERP Data: White Cup BI allows users to generate fast and accurate reports and dashboards using data from their enterprise resource planning (ERP) systems, helping distributors access critical information quickly and make data-driven decisions.

Get inventory right and improve your bottom line: According to the vendor, White Cup BI helps distributors optimize inventory management by providing real-time visibility into inventory levels, facilitating informed decision-making and improving profitability.

Data-backed Pricing Recommendations: Tour de Force CRM utilizes data analysis to provide intelligent pricing recommendations, assisting distributors in optimizing pricing strategies and maximizing profitability.

Intelligent product and customer segmentation: The software allows distributors to segment products and customers intelligently based on various criteria, enabling targeted marketing efforts and personalized experiences.

Master pricing within 90 days: According to the vendor, Tour de Force CRM offers a comprehensive pricing training program that aims to help distributors master pricing strategies within a short timeframe, empowering them to effectively manage pricing structures.

Seamlessly integrates with enterprise business systems: Tour de Force CRM seamlessly integrates with various enterprise business systems, providing distributors with quick and easy access to a wide range of customer information, reporting, and analytics.

Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Territory management

    Users can defines salesperson territories based on customer or market characteristics.

    Category average: 7.2

  • Opportunity management

    Users can track deals and create quotes.

    Category average: 8.1

Areas for Improvement

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 7.8

  • Email marketing

    This involves the ability to send mass email to groups of people based on particular qualifications.

    Category average: 7.1

  • Task management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 8.4

Tour de Force: the good and the bad

Pros

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.

Cons

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.

Return on Investment

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.

Alternatives Considered

Axiom Sales Force Development and Epicor ERP

Other Software Used

Epicor ERP, Microsoft SQL Server, Brightree