#1 most frequent
United States of America
87.9%29 installations of 33
What is Tour de Force CRM?
Tour de Force CRM, developed by White Cup, is a customer relationship management solution specifically designed for distributors. According to the vendor, this software is tailored to meet the needs of small to large-sized companies in the distribution industry, including distributors, sales teams, marketing teams, customer service teams, and manufacturing companies. The product aims to drive growth, increase profitability, differentiate businesses, and improve employee engagement.
Categories & Use Cases
Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.2
Opportunity management
Users can track deals and create quotes.
Category average: 8.1
Areas for Improvement
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 7.8
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Category average: 7.1
Task management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.4
Who Buys & Uses Tour de Force CRM
#2 most frequent
Australia
6.1%2 installations of 33
#3 most frequent
Germany
3.0%1 installation of 33
Tour de Force: the good and the bad
Pros
- We can quickly see Customers sales for the week, month, year, and past years.
- We can get deep into the data of a customers sales history and what they are or aren't buying.
Cons
- There's too much data, and sales people have trouble finding what they need.
- It can be hard for IT or sales manager to manage all the data in an informational way.
Return on Investment
- Better customer visibility.
- We have better customer rating for finding top and bottom customers based on orders.
Alternatives Considered
Axiom Sales Force Development and Epicor ERP
Other Software Used
Epicor ERP, Microsoft SQL Server, Brightree