Trainual Reviews & Insights

Score9.7 out of 10

24 Reviews and Ratings

Community insights

TrustRadius Insights for Trainual are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Trainual is a versatile platform that is widely used across different departments and functions within organizations. One of its primary use cases is for internal training and onboarding of new employees, ensuring that they receive a consistent level of introduction to their roles and the company. It has helped address issues related to information transfer by providing a centralized platform where employees can access documented processes and procedures, as well as ask questions about specific tasks or workflows. This has greatly improved efficiency and productivity across teams.

In addition to onboarding, Trainual is also utilized for documenting, auditing, and training employees on various processes within the organization. The platform allows for the creation of training materials using different media formats, such as text, audio, and video, which are appreciated for teaching purposes. This flexibility in content delivery ensures that employees can learn in a way that suits their preferences and needs. Moreover, Trainual plays a crucial role in rolling out company-wide initiatives or process changes, enabling efficient communication and education across the entire organization.

Sales and marketing teams specifically benefit from Trainual's capabilities. It has helped create a better sales process and contributed to an increase in sales by providing comprehensive training materials for sales representatives. Similarly, marketing efforts are documented within the platform, allowing new marketing assistants to receive proper training and knowledge about ongoing campaigns and strategies. Trainual serves as a resource database and training certification program for field staff and the marketing department.

Furthermore, Trainual goes beyond just initial onboarding; it also supports continuous education and professional development within various departments. Its certificate program provides a sense of accomplishment to employees while allowing managers to track user progress and engagement. Therefore, Trainual is not only essential for onboarding but also serves as an ongoing training tool across the entire organization.

Overall, Trainual proves to be highly valuable in streamlining internal training processes, facilitating knowledge transfer, documenting important procedures, and supporting company-wide initiatives. Its user-friendly interface combined with multi-media capabilities makes it an effective and versatile platform for organizations of all sizes.

Reviews

9 Reviews

Best tool for documenting processes

Rating: 10 out of 10

Incentivized

November 2, 2021

Use Cases and Deployment Scope

We are using Trainual to document all possible processes to audit them and ensure they're as effective as possible. We are also using it to train new employees. We really like the combination of the different media forms available for teaching - from plain text, audio, and video. The tests are also very helpful.

Pros

Document processes
Test Knowledge
Really clean UI

Cons

Sinking with apps like Gusto or other payroll platforms where you can track the on-boarding and training of an employee.

Likelihood to Recommend

Documenting/building processes onboarding and training new employees training existing employees Testing employees and creating "certifications" internally

Christopher J. Ferretti

Operations Manager in Product Management at Club Capital (11-50 employees)

Vetted Review

1 year of experience

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Get your teams trained!!

Rating: 10 out of 10

Incentivized

October 26, 2021

Use Cases and Deployment Scope

It is currently being used to train new employees and retain the current processes through all seasoned employees. It allows many team members to go back to the basics if they forget something. Bringing on new hires find it so much easier to get things started as if they have been part of the team for years

Pros

Allows us to break up each session
Add videos along with other links to each module
Give everyone a secure login
Makes use of the time people spend on it.

Cons

Implementing type form style surveys.
Live feedback when someone enters the portal.

Likelihood to Recommend

We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.

Serhat Oner

Sales Director in Sales at CXOsync (51-200 employees)

Vetted Review

3 years of experience

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Trainual is a Must for Agency Life

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

Currently we are using trainual to house a lot of our training videos and documentation. We have a lot of modules that hold plenty of information for our team and provides a terrific resource for our entire agency. Everyone in the agency is introduced early on to Trainual and the benefits it offers. We used to have all of our training in Google Docs and Confluence. Trainual, however keeps things very organized and the flow is also something we can track. Beforehand we couldn't track how much training someone from our team had done and now we can!

Pros

Tracks progress for training.
Easily determines a new hires competency in handling tasks on their own.
Houses all of our documents and videos in one location versus several.

Cons

Identifying the users and their roles
Access to modules or training can be confusing
If you aren't careful some tasks and training can be pretty deep within trainual, and hard to find.

Likelihood to Recommend

Trainual is well suited for new hires. They can be introduced to our processes and products before testing and trying themselves. Trainual provides for a less jarring experience for anyone new to our team. Every time someone new starts it is imperative that they complete all the training modules within Trainual before doing some of the work themselves. It definitely allows for a smoother transition to the team and work life.

Mario Jiannino

Operations Manager at ParaCore (11-50 employees)

Vetted Review

4 years of experience

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Trainual has help us a ton!

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

We have used Trainual for our onboarding and continual training processes for our team to make sure everyone has access to the training resources available to them at all times. We use it across our entire organization.

Pros

Onboarding
Video embedding
Documentation

Cons

Having more options for testing features

Likelihood to Recommend

Trainual is well suited for situations when you are trying to get an entire team on the same page. It might not be the best for a team of only one or two but definitely good for growing organizations.

Verified User

Director in Human Resources (11-50 employees)

Vetted Review

3 years of experience

Very quick results after implementing

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

We use Trainual to document our processes. It has been very useful to ensure that we all do everything uniformly and can train employees. Since implementing Trainual we have been able to create a much better sales process and we have also seen an increase in sales. It also helped us with documenting our marketing efforts and training a new marketing assistant.

Pros

Makes it easy to edit text
Easily locate documentation
Easy to add pdf's and videos to manuals
Easy to create new topics and steps.

Cons

Add more webinars for new users
Create pdf's of helpful tips
Customer success stories

Likelihood to Recommend

We really liked Trainual at the time when we started developing a sales process. We recognized that we had to make things uniform across our company. We looked around at different options and we found Trainual to be the easiest to use and implement. Now we were able to hire a new sales person and train them quickly.

Verified User

Employee in Marketing (1-10 employees)

Vetted Review

1 year of experience

Great for growing organizations!

Rating: 8 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

We used Trainual for about 2 years as a startup. It was primarily used within our Sales and Operations teams for onboarding new team members and continuing education for existing team members. Trainual was very helpful in being able to relay information that could be somewhat confusing if written out on paper or on a word doc into something that can be broken apart, given quality image and video examples, and spread out through a whole course. It caters to all types of learning styles such as visual and auditory learners.

One of the best parts of Trainual was the certificate program where users were awarded a "certificate of completion" when they completed a course. This made them feel a sense of accomplishment and for us as managers, gave us visibility on how long they spend doing the course, how many attempts they made to successfully pass the quiz at the end, and also let us know if they were skimming through the course without actually reading the content. I would definitely recommend this product if you have a growing organization and need a way to get learning out to a large group of people.

Pros

Course Content
Visibility of Completion
Continuing Education

Cons

More customization
Reminders

Likelihood to Recommend

The best situation is for onboarding and continuing education, scenarios where it wouldn't be a fit would be maybe a small update or a bulletin that can be gone over on a call. For onboarding, this is a life saver because it saves hours of a manager's time which in turn saves money, and gives a waterfall of information to the new hire in a short amount of time.

Verified User

Manager in Corporate (51-200 employees)

Vetted Review

1 year of experience

On-boarding employees has never been easier!

Rating: 10 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

I use Trainual to show other team members how to execute team processes. Each new employee completes a basic company Trainual that introduces them to company-wide structures, programs, platforms, and company education options. Each employee also has assigned Trainual subjects that directly relate to their unique job and responsibilities. We use Trainual to educate employees and to roll out company-wide initiatives or anything where we want EVERYONE to know when a process has changed.

Pros

Allow for education materials to be adapted to different types of users.
Allow for new processes to be made known company-wide at an instant.
To allow for "testing" to ensure that subject matter is completely understood by employees.

Cons

The subject organization could use work! It's just jumbled and needs folders.
It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.

Likelihood to Recommend

I have enjoyed using Trainual as an employee, and also creating new Trainual subjects for my employees. Trainual allows for videos to be added as well as images, text, gifs, and more! This array of options allows us to communicate with all types of learners quickly and effectively. I think Trainual is best suited for education-related opportunities such as employee on-boarding, employee training, or education courses. Because each subject is broken down into tasks and steps, it gets super granular which is great, but it's best used for education and not general employee notifications.

Verified User

Director in Professional Services (11-50 employees)

Vetted Review

1 year of experience

SO helpful for onboarding!

Rating: 10 out of 10

Incentivized

January 24, 2020

Use Cases and Deployment Scope

We use Trainual for internal training of new employees and to ensure that unique processes or procedures are rolled out efficiently across the company. Every department uses it for its own processes, and we have a few company-wide subjects as well.
For us, Trainaul has fixed any issues regarding information transfer from whoever made a change to everyone that change effects. If anyone ever has a question about a process, there's a Trainual subject for that!
It's also been beneficial for new employees in helping make sure that they all get the same level of introduction to their new role and new company.

Pros

The ability to get very granular with detail.
The ability to integrate different types of media for different kinds of learners.

Cons

The layout for all subjects is very overwhelming, and I'd love to be able to sort into folders or buckets.
I'd also like to be able to see all steps within ALL subjects in one area and be able to reorganize those with a simple drag and drop, instead of having to copy and paste text to move from one subject to another.

Likelihood to Recommend

I think Trainual perfectly suited for onboarding! Love that it creates a polished product with minimal effort on the back end. I think it's less appropriate for any scenario where changes happen often. For example, if I had an employee process that changed every week (a system change, a new method, etc.), it wouldn't make sense to update the subject for that topic and make all employees re-visit it for just that one week. I think it's best used for processes that mostly stay the same for a significant period of time.

Julianna Oates

Manager of Client Success in Customer Service at Toast Wedding Films (11-50 employees)

Vetted Review

1 year of experience

Easy to use, effective training software

Rating: 10 out of 10

Incentivized

January 23, 2020

Use Cases and Deployment Scope

Trainual is currently being used as a resource database and training certification program for our field staff. For the most part, it is used for our entire field staff and our marketing department. It helps us have a uniform program that all business developers can go through to ensure they are speaking the same language when out selling. It's been an easy-to-use program to help make sure everyone is using the same marketing voice.

Pros

Easy-to-use.
User segmentation.

Cons

Not a ton of template customization.
Wish we could segment users even more.

Likelihood to Recommend

This program is perfect if you have internal and external teams who need to speak the same language. It's a great tool to store all documents that both teams need, ensuring that everyone always has the most recent documents. It's incredibly easy to use, set-up, add users, and add content.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

2 years of experience