TrueSight Operations Management (discontinued)

We are using TS Operation Management mainly to centralize all our system alarms and report them to a dedicated 24/7 service. We needed a complete and powerful tool that would allow us to manage all kinds of different systems, OS, networks, databases, etc. TSOM provides all the necessary tools in one environment, on-premise and in the cloud.

I'm using Entuity, and using BMC Operations Management to manage events is a must. Assign, acknowledging, close events, send notifications, and use REST API for external/internal connectors is a big plus! However, I'll not recommend it for small companies, due to the infrastructure and the huge amount of features it has.

My company as a whole is fairly large. I however am the systems administrator of a smaller portion of the company, called the Remote Operations Center. I have been using TrueSight Pulse for the past 2 years to monitor my server health on the servers that support some critical systems. It is a great tool to have, as I always have access to the interface to see the graphs and usage that my servers resources are using. I like the email alert feature as well as it allows me to get notified if any resources are high.

Well suited when server monitoring, not well suited for non system administrators. Need to have server knowledge to get full understanding of product.

We use Pulse for performance and availability monitoring across all of our servers that demand real-time monitoring. Pulse is used primarily by our NOC to review current load as well as historical loads.

Pulse is great for people that want a cloud hosted platform for monitoring time series data. You can post as many metrics as often as you want into Pulse. Pulse is also great for basic alerting functionality.

As an IT service provider we use TrueSight Operations to monitor all of the IT infrastructure of our company but also of our clients from many industries. Having a single console where we can monitor and manage just about every OS from Windows, through the Unix flavors and to the more rare like IBM iSeries, many types of databases, web site transactions, mail engines and network devices and then apply multiple layers of analytics to the resulting data gives us an edge.

If you have a large or complex environment then this tool can be the perfect fit. From many types of OS, database, applications and web sites supported out of the box and powerful customization ability, TrueSight can manage the most complex. If you have a simple or small IT shop then this tool suite may be over-kill and not worth the complexity to set up.

In our current environment TrueSight Operations is mainly utilized and consumed by our Network Operations Center. Working in the healthcare industry it is extremely important that our systems be available 24x7x365. Our presentation console is displayed on a large screen with our technicians being our first line of defense for alerts. The NOC is staffed 24 hours a day 365 days a year providing an eye on our systems at all times. We currently also have some application teams who utilize it also.

I believe TrueSight Operations is well suited for any company that must have their systems available at all times. The ability to adjust polling cycles and monitor so many factions of your environment help to identify issues before they actually become larger issues. Having a team of professionals continuously monitoring for issues allows for more efficient running of your data center