Trustmatic (discontinued) Reviews & Insights

We use Trustmatic for KYC. Once our users want to deposit money into our fintech platform and start trading, they need to go through our KYC process which is now supported by Trustmatic. Thankfully, it no longer takes minutes like it used to with a previous vendor. Now it takes on average 25-30 seconds and we also minimized the number of manual verifications.

We are very satisfied with Trustmatic. It provides multiple layers of fraud detection, which is crucial, especially in the crypto world. The integration was seamless and took about 1 month, including some minor personalization of the interface. Last, but not least, we are able to catch really suspicious-looking IDs or selfies and protect our reputation, which is very important to us.

Ensuring the security and accuracy of identity verification is essential for any business, and Trustmatic understands this. Its fantastic fraud detection can catch several potential instances of fraud. Moreover, you can integrate it seamlessly via API. Their documentation is clear and easy to follow, and their support team is always ready to help solve any problem and answer any questions or concerns. The same applies to the onboarding process. The software is designed to streamline the onboarding process, making it quick and straightforward for users to verify their identities. Users can complete the entire process in less than a minute with just a few clicks, reducing time and effort. In addition, it's possible to try its features in a free trial without any commitments. And last but not least, their ability to cover over 135 languages and 11 000 government-issued documents helps meet international KYC requirements. With a solution such as Trustmatic, it is easy to go globally and quickly and efficiently onboard clients and users without sacrificing accuracy or security.

Trustmatic is best for businesses that use facial recognition or ID verification when accessing their system. It uses AI to protect clients from identity fraud. Clients' data is completely safe since the technology can identify fake documents and distinguish live photos from traps. It searches for images through databases to prevent unwanted users from entering the system.

Trustmatic for us is an all-in-one verification process solution that enables us to do it on the scale. They support every single document in every country we have ever needed, they meet KYC requirements and they offer 1-1 onboarding, which dramatically reduces the time spent on any useless administration tasks.

Trustmatic is great if you are working with personal information, and its accuracy affects your overall business revenue. I would say it's mostly suitable for businesses with hundreds of customers, but it heavily depends on your pricing model. I think it might not be suitable for businesses with low amount of verifications, since there might not be positive ROI.