What is U-Assist?
Uniphore U-Assist provides automated after-call work (ACW) summaries and call dispositions. The solution aims to reduce time spent on ACW to under a minute, thus lowering average handle time (AHT). The solution provides increased accuracy in call notation and disposition to deliver more granular results on why customers call and how best to handle those calls. It leverages AI and automation to deliver a more conversational experience to customers, with the goal of improving customer satisfaction (CSAT) and net promoter score (NPS).
Categories & Use Cases
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
FAQs
What is U-Assist?
U-Assist, from Uniphore, is a call recording and conversational intelligence tool. It aims to help contact center agents automate after call work (ACW) by providing call summaries and disposition notes. The vendor claims that U-Assist can help agents achieve benefits like reduced average call handle and waiting times, reduce manual errors, and improve CSAT and NPS scores.
What are U-Assist's top competitors?
Five9, Tethr, and ASAPP Customer Experience Performance (CXP) are common alternatives for U-Assist.