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Userpilot Reviews & Insights

Score7.7 out of 10

6 Reviews and Ratings

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Community insights

TrustRadius Insights for Userpilot are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use tool for creating onboarding: Users find Userpilot to be an efficient and user-friendly tool for quickly creating onboarding experiences. Several reviewers mentioned that if a developer were to create the onboarding, it would take more than a week, highlighting the time-saving capabilities of Userpilot.

Comprehensive offering of essential onboarding elements: The wide range of features and options provided by Userpilot allows users to design their ideal onboarding process. This flexibility was praised by multiple reviewers, indicating that Userpilot offers a comprehensive solution for creating effective onboarding experiences.

Excellent customer service: Reviewers have consistently praised the outstanding customer service at Userpilot. They mention that the support team is highly responsive and provides speedy and tailored remedies whenever they encounter any issues. This reflects the helpful and supportive nature of the customer support team at Userpilot.

Reviews

1 Review

Userpilot - an easy way to pilot your users towards success

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We implemented Userpilot as a way to help onboard our new users. It walks them through all of the ins-and-outs of the product right there in the application. With limited resources, Userpilot allowed non-coders contribute to the product in a fast and easy manner.

Pros

  • Support is responsive and knowledgeable
  • Easy to implement
  • Provides sufficient data to tell the right story

Cons

  • The plugin for creating content is a bit clunky
  • Limitations on content design
  • The Web App used to manage the content and subscription is pretty slow

Likelihood to Recommend

Userpilot is very handy for those companies looking for a solution that can be implemented by someone other than a developer. Sure, the developer has to do the initial implementation but once that's done (took us about a day) then literally anyone else can create content. It has saved us a bunch of time not having to build and maintain a homegrown solution.

Despite the plugin and Web App being a bit clunky, overall it has been a positive experience. I've especially appreciated the help from the support team. They've always responded to me within a day and come up with creative solutions for what I'm trying to do. I've learned from my interactions with them that though it may not be as intuitive as you'd like, there's usually a solution.
TW
Tyson Warth
Customer Success Engineer at PingPlotter (11-50 employees)
Vetted Review
Userpilot
1 year of experience