Usersnap Reviews & Insights

Usersnap is being used through our website support agency as we go through multiple website redesigns throughout 2019 and the beginning of 2020. It helps us provide QA feedback in one centralized location before the site goes live. The agency can manage and tag requests on the backend for prioritization.

Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.

Usersnap is used to gather end-user feedback on our multiple web applications. It's used internally, as well as by our customers to inform us of bugs, new features/suggestions, or general feedback. The main problem Usersnap solves for us is that it helps us centrally organize user feedback, which we couldn't otherwise do unless we developed a system to do that for us. Not only does Usersnap organize feedback, but it also has the ability to connect or 'integrate' into other applications you may be using, like Jira or Pivotal Tracker.

Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue.