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What is Verint Case Management Professional [Citizen Engagement]?
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR), and improve contact center service level.
Categories & Use Cases
Videos
Screenshots
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Screenshot of Case Management Professional: Customer Portal
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, and others available upon request. |
FAQs
What are Verint Case Management Professional [Citizen Engagement]'s top competitors?
Salesforce Sales Cloud, Microsoft Dynamics 365, and Oracle CRM duplicate are common alternatives for Verint Case Management Professional [Citizen Engagement].