Vertex Reviews & Insights

Score8 out of 10

271 Reviews and Ratings

Community insights

TrustRadius Insights for Vertex are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Tax Calculation: Users have consistently praised the platform for its precision in determining taxes at the jurisdictional level, leading to enhanced efficiency in various tax management tasks and ensuring accurate financial transactions. This precise tax calculation capability has been noted as a key strength by many reviewers.

Comprehensive Reporting: Reviewers appreciate the platform's ability to generate clear and detailed reports easily, demonstrating its effectiveness in presenting data for analysis, trend identification, compliance requirements, and strategic decision-making. The comprehensive reporting feature has been highlighted as crucial for users seeking valuable insights from their tax data.

User-Friendly Interface: Customers value the intuitive design of the platform, making it easy to navigate and manage tax-related settings efficiently, ultimately contributing to a seamless user experience. The user-friendly interface has garnered positive feedback from multiple reviewers for its accessibility and ease of use.

Vertex Reviews

160 Reviews

Would Recommend!

Rating: 9 out of 10

Incentivized

February 12, 2025

Use Cases and Deployment Scope

We utilize Vertex for all of our purchasing and sales transactions in the US and Canada.

Pros

Our Customer Success Representative has been fantastic in assisting with research and resolving questions.
The community resources provide an excellent source of information and documentation related to the Vertex line of products.
Communication of changes in tax laws.

Cons

Some of the mapping tools within Vertex could use some updating.

Likelihood to Recommend

Ease of use and availability of assistance when needed.

Verified User

Contributor in Information Technology (5001-10,000 employees)

Vetted Review

1 year of experience

Vertex

Rating: 10 out of 10

February 11, 2025

Use Cases and Deployment Scope

Sales Transaction, Use Tax

Pros

Implementation help
Resolution of Issues
working to correctly setup tax billing

Cons

The User Interface column width could be improved it hard to see all field

Likelihood to Recommend

We are happy with the use tax and sales transactions

The Certificate exempt customer process could be improved for large customers but has good basis functionality
The on demand data storage need to be improved

Verified User

Manager in Finance and Accounting (10,001+ employees)

Vetted Review

5 years of experience

Current Satisfied Vertex O Series User

Rating: 10 out of 10

Incentivized

January 3, 2025

Use Cases and Deployment Scope

Vertex supports both our sales transactions and purchase transactions for U.S. sales and use tax.

Pros

Completes timely filings on our behalf.
Completes accurate filings on our behalf.
Communicates directly with us should the need arise.
Vertex has dedicated, knowledgeable personnel assigned to our account.
Vertex does an excellent job of handling our U.S. sales and use tax filings.

Cons

Would appreciate notification status and updates from the notice portal (i.e. active notice notification; closed notice notification). Although we don't receive many notices this would be a nice feature.

Likelihood to Recommend

To us Vertex's customer service approach and support is the best in the business. We really value Vertex's focus on this critical piece of our client partnership.

Verified User

Team Lead in Corporate (501-1000 employees)

Vetted Review

4 years of experience

The Vertex Advantage: How this Indispensable Tool Transformed our Operations

Rating: 9 out of 10

Incentivized

December 31, 2024

Use Cases and Deployment Scope

We use Vertex Cloud for US sales tax transactions.

Pros

Consulting arm if very helpful especially in year 1 and 2
I like the portal for everything reporting
Their billing process is seamless

Cons

Missing macro reporting options- each taxpayer has its own report set
Sales summary if woefully difficult - have to filter city county out of data in transactional files
dashboard not useful because we dont use Vertex returns, but it would be valuable for tracking our own work on returns

Likelihood to Recommend

Vertex Cloud is very well suited for a multistate retail operation with our taxability matrix. Our [...] footprint is far reaching and the compliance for zero tax due returns would be impossible without Vertex

Verified User

Director in Finance and Accounting (501-1000 employees)

Vetted Review

35 years of experience

VERTEX for tax support

Rating: 10 out of 10

Incentivized

September 24, 2024

Use Cases and Deployment Scope

We use Vertex both for Sales and purchase transactions for VAT and Sales listings (in EU) support.

Pros

Vertex supports real time tax calculation.
It provides up-to-date VAT rules and rates.
It helps in keeping deadlines.

Cons

I am fresh user of the tool, cannot advise improvements yet.

Likelihood to Recommend

Vertex is a great tool for reporting data, for preparing VAT, checking deadlines and for being compliant.

Verified User

Employee in Finance and Accounting (10,001+ employees)

Vetted Review

1 year of experience

Vertex - A good tax calculation engine.

Rating: 10 out of 10

Incentivized

September 3, 2024

Use Cases and Deployment Scope

Sales transaction tax.

Pros

Calculate tax effectively.
Easy user interface.
User friendly.

Cons

Quick customer service.
More features.
Webinars will be held to explain more working areas and how to use them.

Likelihood to Recommend

It is easy to use, and the user interface is very interactive. A beginner can also work with ease and have no difficulty accessing Vertex. It is straightforward to understand how Vertex works. The tax calculation mechanism is good and accurate.

Verified User

Consultant (11-50 employees)

Vetted Review

2 years of experience

Great Tax Engine!

Rating: 9 out of 10

Incentivized

August 26, 2024

Use Cases and Deployment Scope

We use Vertex for all US Tax and VAT/GST calculations for various other entities, such as Canada, India, and the EU region.

Pros

The O series product of vertex is very stable and we have not had any major tax calculations issues.
No Product/Environment outages.
Helpful UI to setup additional tax rules if/as needed
Provide upfront notifications for upcoming maintenance/technical changes to plan for the change.

Cons

Enhanced product UI - sometimes navigation is confusing
More reporting for Quotes Taxes (currently reports are available for only invoiced transactions.
allow for logging for a particular transaction/Integration etc filter's to debug currently need to enable debug for entire instance making it slow and the log very big.

Likelihood to Recommend

I give Vertex a nine because there are no downtimes, and it covers multiple geographies seamlessly.

Verified User

Director in Finance and Accounting (1001-5000 employees)

Vetted Review

6 years of experience

Vertex Review on TrustRadius

Rating: 6 out of 10

Incentivized

July 18, 2024

Use Cases and Deployment Scope

We use the Vertex sales tax engine to calculate U.S. Sales Tax, Canada GST/PST/QST, and Mexico VAT on our customer invoices.

Pros

It is a robust tool that can handle a variety cases.
It can handle high volume and data sets.
The reporting is customizable for different use cases.

Cons

Make it easier to search for a transaction directly on the portal.
Make it easier to identify the transaction between systems.
More user friendly reporting on the portal itself.

Likelihood to Recommend

We have very high volume of customers which requires a lot of monthly, quarterly, and annual invoices, credit memos, debit memos to be processed.

Verified User

Director in Finance and Accounting (1001-5000 employees)

Vetted Review

4 years of experience

Vertex helping us streamline tax filings

Rating: 10 out of 10

Incentivized

July 18, 2024

Use Cases and Deployment Scope

We are using Vertex to house all our sales tax data and then file our monthly tax returns to the respective states and countries where we have nexus. Vertex helps us handles US sales tax, VAT, and nexus compliance.

Pros

The interface of Vertex is user-friendly and easy to follow when getting started.
Vertex reports functionality allows us to drill down into specific states or time frames.
Vertex support team has been so communicative and helpful month to month when we are preparing returns

Cons

Vertex could expand on their reconciliation report to build a bridge between transactions data and tax owed.

Likelihood to Recommend

Vertex works well for buisnesses trying to monitor and file sales and use tax as well as VAT.

Jillian Jerndt, CPA

Controller in Finance and Accounting at Swag Golf (51-200 employees)

Vetted Review

1 year of experience

View profile

Vertex Overview.

Rating: 7 out of 10

Incentivized

July 16, 2024

Use Cases and Deployment Scope

We mainly use Vertex for the purchase transactions for the United States use tax and international value-added taxes. We don't use Vertex for the U.S. sales tax for invoicing purposes.

Pros

Vertex catches invoices that we wouldn't have found for use-tax.
Improves our SOX and audit controls.

Cons

There were some weird bugs, such as California local taxes being doubled in the expected amount, causing huge variances while running reports.
Vertex O'Series can be confusing moving between all the different interfaces.

Likelihood to Recommend

Vertex is an excellent solution if you have locations all within a single state and don't have to worry about Multiple points of the user for software and other large purchases that may need to be sourced. While you can tweak and adjust software and other purchases, it requires much knowledge within O'Series and training to ensure you don't mess up the whole system.

Verified User

Employee in Finance and Accounting (1001-5000 employees)

Vetted Review

2 years of experience

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