VirtualPBX Contact Center

VirtualPBX Contact Center is a solution for small, remote contact centers looking to streamline operations and deliver exceptional customer service. Tailored to meet the needs of smaller teams, it offers a comprehensive set of features that aim to enhance efficiency, performance, and customer satisfaction.

Key features include call queuing to manage incoming calls efficiently, real-time monitoring for overseeing remote agents and ensuring top performance, and advanced reporting that provides actionable insights into call metrics, agent productivity, and customer experiences. ACD (Automatic Call Distribution) Queues intelligently route calls to the right agents based on skill or availability, helping smaller teams optimize resources and improve service.

VirtualPBX Contact Center integrates with over 3,000 apps, plus Salesforce, Zendesk, Freshdesk, Clio, and Microsoft Dynamics making it easier for remote teams to stay connected and productive.

VirtualPBX offers 24/7, 365 days per year support, to ensure expert assistance is always available, to make VirtualPBX Contact Center a choice for businesses seeking to enhance their customer service while working remotely.