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Vonage Communications APIs

Score9.2 out of 10

12 Reviews and Ratings

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What is Vonage Communications APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.

Categories & Use Cases

Reviews

What users are saying about Vonage Communications APIs.
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An off-the-shelf solution that helps speed up your MVP development

Eric Doty
CEO (Chief Executive Officer) in Corporate at Loupe (1-10 employees employees)

Pros

  • Low latency
  • Fast support
  • Easy to integrate

Cons

  • Written documentation and discovery could be a lot better.

Return on Investment

  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).

Usability

Personalized Support during Implementation was a Key to Success

Verified User
Director in Product Management (51-200 employees employees)

Pros

  • High levels of technical and account support for our business
  • Low latency and high deliverability rates
  • Easy-to-use tools to investigate reports of message delivery
  • Personal support helps us feel heard when a problem arises

Cons

  • Improve reporting options to slice-and-dice data in different ways, specifically by sending phone number

Return on Investment

  • Improved customer experience
  • Reduced feature gap in competitive landscape
  • Added to overall revenue associated with subscription fees

Usability

Quick setup and excellent support

Incentivized
Guillermo VillamizarView profile
Jefe de Productos Financieros in Information Technology at CELISTICS (501-1000 employees employees)

Pros

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.

Cons

  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.

Return on Investment

  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.

Alternatives Considered

twilio and telnix

Other Software Used

SAP Business One, Microsoft SQL Server, Microsoft Office 2016

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