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Vonage Communications APIs

Score9.2 out of 10

12 Reviews and Ratings

What is Vonage Communications APIs?

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.

An off-the-shelf solution that helps speed up your MVP development

Pros

  • Low latency
  • Fast support
  • Easy to integrate

Cons

  • Written documentation and discovery could be a lot better.

Return on Investment

  • Allowed us to go to market faster (positive).
  • Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).

Usability

Personalized Support during Implementation was a Key to Success

Pros

  • High levels of technical and account support for our business
  • Low latency and high deliverability rates
  • Easy-to-use tools to investigate reports of message delivery
  • Personal support helps us feel heard when a problem arises

Cons

  • Improve reporting options to slice-and-dice data in different ways, specifically by sending phone number

Return on Investment

  • Improved customer experience
  • Reduced feature gap in competitive landscape
  • Added to overall revenue associated with subscription fees

Usability

Quick setup and excellent support

Pros

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.

Cons

  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.

Return on Investment

  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.

Alternatives Considered

twilio and telnix

Other Software Used

SAP Business One, Microsoft SQL Server, Microsoft Office 2016