Vonage Conversational Commerce

Vonage Conversational Commerce is Jumper.ai, a solution that enables brands to build trust by engaging consumers throughout
their buying journeys on the channels they love. It is used to create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and return buyer behavior intelligence.

Conversational Commerce Features

• Multi-channel chatbot automation - Used to build custom buyer’s journeys with AI bots that can respond to customers using NLP (Natural Language Processing) and work intelligently with store associates.
• Unified multi-channel inbox - A single inbox view of all customer inquiries and intelligently route them to the appropriate associates. Shares relevant product info from a central product catalog or create carts for customers to drive a seamless checkout.
• Order management, fulfillment, and payments integration - Order management with sales attribution, 30+ payment platform integrations across the globe, and available API integration with fulfillment partners.
• Marketing support and analytics - Broadcast marketing promotions to key customer segments using prebuilt templates and Social CRM. Captures performance metrics for order flows and sales agent responses.