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Score4.1 out of 10

4 Reviews and Ratings

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Reviews

2 Reviews

Upland's SMS platforms are great for enterprise level non-profit organizations

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We help several large non-profit organizations use the product to build and engage large SMS programs. The platform is well built and has a strong CRM back-end for managing user data. We've built very custom message flows for clients, with complex interactions and segmenting. Highly recommend.

Pros

  • One of the few platforms that allow you to build triggered, based upon activation date welcome series messaging.
  • Liquid is simple to use, but a powerful enough software to build complex, segmented message flows.
  • Great support from the Upland team.

Cons

  • Some features require additional cost. The nature of growth means the product becomes more expensive and that is a problem for some buyers.

Likelihood to Recommend

For large organizations that are looking to build big, robust SMS programs and want the benefit of a CRM back-end for managing users and messaging.
VU
Verified User
Consultant in Research & Development (51-200 employees)
Vetted Review
Waterfall
5 years of experience

Very effective outreach tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We run a few statewide educational programs on health topics, such as smoking cessation for pregnant women and their family members, chronic disease prevention, breastfeeding, etc. More and more researchers have proven that texting has been effective in health management and it tends to facilitate a more honest and nonjudgmental conversation with its participants. That's what got us started using these texting programs with Upland.

Pros

  • Customer service. You have your own point of contact. They are very supportive and helpful. They always respond quickly.
  • Their deep non-profit discount.
  • Their message schedules. Very flexible and it can be a relative schedule to say a pregnant woman's due date and someone's goal date for quit smoking, etc.

Cons

  • Creating a campaign by coping from another - so far that's not possible.
  • When you have more than 10 pages of messages to edit, you are not allowed to jump to a specific page. You have to click the arrow until you are that page. When you finish editing a certain message, it always brings you back to the very first page. Very annoying. We voice that many times but it has never been changed.
  • Downloading reports only works with Google Chrome. However, when you try to open their website on Google Chrome, it won't let you because of some security certificate issue.

Likelihood to Recommend

From our experience, it seems to be a very effective tool reaching out to the younger population for educational purposes. However, it seems to get a better reply rate with the older population.
ES
Emily Sullivan
Database & Evaluation Manager in Information Technology at Wisconsin Women's Health Foundation (11-50 employees)
Vetted Review
Waterfall
3 years of experience
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