What is Webex Contact Center?
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, or social messaging, and ensures that agents have context and intelligence across the entire customer journey.
Categories & Use Cases
Videos
Screenshots
Agent desktop view
Technical Details
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FAQs
What is Webex Contact Center?
Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.
What are Webex Contact Center's top competitors?
8x8 Contact Center, Genesys Cloud CX, and Talkdesk are common alternatives for Webex Contact Center.
What is Webex Contact Center's best feature?
Reviewers rate Agent dashboard highest, with a score of 9.2.