WEX Benefits

We used WEX to administer our flexible and dependent care spending programs. Their platform is what helped us make the choice to go with them originally. We considered using them for other product offerings but chose to stay with the spending accounts only until we had a better feel for the real capability of the company.

• We were with a previous carrier and their lack of substantiation of claims caused an issue with an employee that was going through a tax audit. We chose WEX because their model would prevent this in the future.
• WEX was on the opposite end of the spectrum in substantiation from our previous carrier. This caused issues with the employee base as they were very frustrated with the level of requests that WEX sent to them for their process.

WEX Benefits is the COBRA provider for my employer. We started paying for COBRA benefits through WEX Benefits once my employment contract ended.

Wex is the FSA administrator. The entire process is cumbersome, confusing and difficult. There is little to no support for actual employees. It seem intentionally difficult to use in order to frustrate people into not utilizing their rightful benefits. For example, I received an undated letter as follows:

"The indicated documentation or check has not been processed due to the following reason(s):

One or more of the plan options were either not indicated or were unclear on your form.

If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."

No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.

• Wex has frustrated me and reduced my quality of life
• Wex has cost me thousands of out of pocket dollars
• I have wasted countless hours on trying to use the Wex Benefits package

WEX Benefits helps (alongside bswift and internal departments) administer commuter and FSA benefits, including a debit card and customer support.

• FSA administration
• Commuter benefits administration
• Debit card

• Provides the services it promised
• However, does so in a suboptimal manner
• Overall, a negative impact

Gusto

They are supposed to handle our FSA benefits processing. However, in my opinion, they do so poorly. I find their processes are cumbersome. In my opinion, they have a poor interpretation of IRS regulations. In my experience, they FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided. Would not recommend. Find another provider.

• FSA/HSA processing

• poor service is making our employees unhappy