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Whatfix

Score8.2 out of 10

40 Reviews and Ratings

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.

Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.

With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix states they are currently supporting 700+ enterprises, including companies like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix.

Videos

Screenshots

Screenshot of the analytics of the Whatfix Digital Adoption Platform, that help determine what’s working (and what’s not) so  adjustments can be made to DAP content as necessary
Screenshot of Whatfix's Analytics. This produces reports on flow usage, queries served, drop-offs, and other engagement metrics
Screenshot of Beacon - Used to create alerts to guide users to changes and new features
Screenshot of Data validation - Tells users in real-time if the data they entered is accurate, based on pre-established criteria
Screenshot of In-app guidance - Step-by-step guided walkthroughs to take the user through every step of a task
Screenshot of Self-Help - Self-service support contextualized based on user role and location in the application
Screenshot of Survey - To obtain direct feedback from users via surveys and gather information to update training and guidance features
Screenshot of Tasklist - For tasks that new users need to complete in order to get started with the application
Screenshot of Unsuccessful search terms - These identify gaps and optimize Help content using the 'Unsuccessful search terms' metric

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Screenshot of the analytics of the Whatfix Digital Adoption Platform, that help determine what’s working (and what’s not) so adjustments can be made to DAP content as necessary

Product Demos

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

FAQs

What are Whatfix's top competitors?
Storyline (legacy), Fin by Intercom, and WalkMe are common alternatives for Whatfix.