WildApricot by Personify Reviews & Insights

Score9.9 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for WildApricot by Personify are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many reviewers have praised Wild Apricot for its user-friendly interface and ease of use. Users find it intuitive to navigate through the platform and access its features, making it simple to manage and maintain membership-based organizations.

Customizable Website and Membership Portal: The ability to customize the website and membership portal is a standout feature mentioned by several users. This allows for seamless branding and personalization, enhancing the overall experience for both members and administrators.

Comprehensive Event Management Module: The event management module in Wild Apricot has received positive feedback from numerous reviewers. Users appreciate its comprehensive nature, which makes organizing and tracking events a breeze.

Reviews

3 Reviews

Wild Apricot - A Medium-Sized Solution for Membership Management

Rating: 10 out of 10

March 3, 2023

Use Cases and Deployment Scope

I consult with multiple organizations to implement Wild Apricot for membership management and association website creation/management. For most clients, Wild Apricot has been implemented to streamline membership management, renewal, donations and basic online sales. Each company uses the integrated content management system to also build and maintain a website for the association. Wild Apricot solves a variety of management issues including member communications, simplified tracking of member dues and renewal periods and event registration management

Pros

Automate member renewals and provide reminders for members with automatic renewal
Tracking of member donations and the ability for a member to retrieve detailed donation receipt/acknowledgement for a variety fo donation types (in-kind, cash, etc)
Provide integration between membership records and the association's website - using either the integrated CMS or code snippets
Track member financials - open invoices, paid invoices
Enable event management for both free and paid events

Cons

The store functions are very basic - while suitable for small organizations with simple sales objectives, the function lacks some mainstream tools including coupons.
PayPal integration is grossly inadequate and results in considerable frustration for members who try to pay via that platform.
Recently (last three months), the system seems to have some difficulties maintaining availability of the admin backend. While users and site visitors do not notice downtime, it is not unusual to encounter difficulties logging in as an admin.
The email marketing function is not as robust as separate commercial systems like MailChimp.

Likelihood to Recommend

Wild Apricot is well-suited for medium-size membership organizations with technically competent staff members. The cost of the platform (which is increasing) makes justification/ROI difficult for small organizations of non-profit associations with limited or sporadic income. The system is effective for organizations with 1200 or more active member and where the organization needs a website with a basic store. Wild Apricot will not satisfy organizations that are accustomed to robust e-commerce platforms or that operate with complicated workflows and/or complicated membership options or requirements.

Martin Miller

President in Marketing at The Image Forge (1-10 employees)

Vetted Review

3 years of experience

View profile

An excellent fit for a large membership club.

Rating: 10 out of 10

Incentivized

February 24, 2023

Use Cases and Deployment Scope

We use WildApricot, ours system of record, primarily to manage membership renewal, new member acceptance, training, and events. In membership renewal we use it to manage four dues-paying membership levels, generate renewal invoices, receive online payments, and manage a membership termination process. In new member acceptance, we use it to assign members to groups based on the date they joined the waitlist, then manage them through three events in our acceptance process. For training and events, we use the system to allow event and course registration and payment.

Pros

Controls registration through a linked series of events in the new member acceptance process: background check, orientation, and evaluation.
Provides access to data through the export of membership, invoice, and payment tables for use with Excel, to respond to requests for queries and reporting.
Generates renewal invoices en masse for email distribution.

Cons

Query functionality could be improved to allow appropriate granularity for item selection.
Enhancement requests take a long time. Feedback from development on enhancement requests seems to be lacking.

Likelihood to Recommend

It is well suited to our environment, that's why I chose it. Where it might not be as successful is in operations such as gyms, where specific areas or equipment need to be scheduled.

Verified User

Contributor in Information Technology (11-50 employees)

Vetted Review

7 years of experience

Wild Apricot offers functionality at a reasonable price

Rating: 10 out of 10

Incentivized

September 1, 2022

Use Cases and Deployment Scope

We use Wild Apricot to manage our member database, and for event creation and registration. We are an event driven organization and this allows us to plug in to our existing website's calendar and have people register for events.

Pros

member management/database
event creation
emails to database

Cons

They could have more interactivity for the contacts (vs members) designation
Easier way to customize required fields for registration

Likelihood to Recommend

WA is well-suited for event creation and registration management. They have wonderful tools to help you communicate with your event registrations and potential registrants.

Marcy Dubroff

Associate Director in Corporate at The POGIL Project (1-10 employees)

Vetted Review

5 years of experience

View profile

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Wild Apricot - A Medium-Sized Solution for Membership Management

Rating: 10 out of 10

March 3, 2023

Use Cases and Deployment Scope

Pros

Automate member renewals and provide reminders for members with automatic renewal
Tracking of member donations and the ability for a member to retrieve detailed donation receipt/acknowledgement for a variety fo donation types (in-kind, cash, etc)
Provide integration between membership records and the association's website - using either the integrated CMS or code snippets
Track member financials - open invoices, paid invoices
Enable event management for both free and paid events

Cons

The store functions are very basic - while suitable for small organizations with simple sales objectives, the function lacks some mainstream tools including coupons.
PayPal integration is grossly inadequate and results in considerable frustration for members who try to pay via that platform.
Recently (last three months), the system seems to have some difficulties maintaining availability of the admin backend. While users and site visitors do not notice downtime, it is not unusual to encounter difficulties logging in as an admin.
The email marketing function is not as robust as separate commercial systems like MailChimp.

Likelihood to Recommend

Martin Miller

President in Marketing at The Image Forge (1-10 employees)

Vetted Review

3 years of experience

View profile