Womply as a business tool
Pros
- Invites credit card users to leave a review.
- Alerts me when a review has been made.
- It can also provide an automated response on the rated website.
Cons
- The automated responses to ratings are a too mechanical in response.
- There is not a lot of direct follow up with me as a user.
- It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
Return on Investment
- There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
- More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
Other Software Used
Revel Systems, Less Annoying CRM
