WorkHub Tasks Reviews & Insights

Score9 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for WorkHub Tasks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Priority-based ticket management: Users appreciate the ability to prioritize tickets based on urgency or importance, which helps them efficiently manage their customer support queue. Several reviewers have mentioned this feature as a key advantage of WorkHub Tasks.

Omnichannel support: The omnichannel support feature of WorkHub Tasks is highly praised for making it easier to manage customer inquiries from different channels. Many users have highlighted this functionality as a significant benefit that enhances their customer support operations.

Automated ticket generator: The automated ticket generator is considered a game-changer by users, as it saves them time and effort in managing their tasks. Multiple reviewers have expressed their satisfaction with this feature, emphasizing its efficiency in creating and organizing tickets seamlessly.

WorkHub Tasks Reviews

2 Reviews

With WorkHub Tasks, our customer service handling time has decreased

Rating: 9 out of 10

December 8, 2022

Use Cases and Deployment Scope

After collecting and reviewing customer feedback, the helpdesk ticketing system WorkHub Tasks automatically creates and assigns tickets to the relevant individuals. Users can organize the tickets according to their importance. This method makes customer contact more manageable and accessible. To prevent any data leakage, WorkHub Tasks encrypts all of your data using the correct SSL standards.

Pros

The chat feature allows us to have real-time conversations with customers
It helps us to resolve customer issues more quickly.
WorkHub Tasks make it possible for the team to raise customer satisfaction

Cons

The constant "ring" of new chats is annoying and disruptive.
Sometimes, it crashes when someone tries to use two or more chats at once.
Its too costly for small businesses.

Likelihood to Recommend

The fact that WorkhHub Tasks is so highly configurable is its best feature. Your own fields, requirements, products, workflows, etc., are simple to set up. I used to work with two different help desk software programs before switching to WorkHub Tasks. It is by far the most effective program we've ever used, especially considering how cheap it is compared to more expensive programs.

Noshaid Ali

Senior Software Engineer in Information Technology at Coeus Solutions (51-200 employees)

Vetted Review

1 year of experience

View profile

Best ticketing system to handle your client queries!

Rating: 9 out of 10

October 24, 2022

Use Cases and Deployment Scope

In our business, the main purpose of using WorkHub Tasks is to retain clients through excellent customer support. By serving as a link between us and our clients, WorkHub Tasks enables us to keep track of the questions we've received and the ones we've already responded to. Additionally, because the client question is automatically assigned to the appropriate person, we can verify that no client query is left open for an extended period of time.

Pros

It offers a decent task manager
It generates tickets automatically from consumer inquiries
It comes with built-in integration with numerous channels.

Cons

After the projects are finished, there should be a mechanism to sort them.
Search by username ought to be available.
There should be a project-based sorting.

Likelihood to Recommend

WorkHub Tasks is best suited for companies searching for a better way to handle customer queries. It is also appropriate to resolve customer queries in time. Last but not least it is well suited for providing excellent customer service.

Saifullah Khalid

Digital Marketing Executive in Marketing at WorkHub (51-200 employees)

Vetted Review

1 year of experience

View profile

Loading Reviews List....