Industry standard, but not necessarily the best
Use Cases and Deployment Scope
We use WorkWave PestPac as our main productivity software. All of our customer information goes through WorkWave PestPac. We use it for customer service, scheduling, routing our employees, documenting our work, documenting customer interaction, billing, lead tracking, and even marketing. We even integrate it with other software platforms, such as our phone systems.
Pros
- Easy to search for a customer by many different data points
- Has a lot of customization features, such as naming service types and preset notes
Cons
- Not very user friendly
- Reports are difficult to create and figure out
- Not easy to find the correct place to go for things such as settings or data points
Likelihood to Recommend
If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.
