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X-Cart Reviews & Insights

Score7.8 out of 10

2 Reviews and Ratings

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Community insights

TrustRadius Insights for X-Cart are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly Usable and Visually Appealing Interface: Users have found the platform interface of X-Cart to be highly usable and visually appealing. They appreciate the simplicity and ease of use, along with the constant updates and availability of customer service.

Excellent Customer Service: The customer service provided by X-Cart has received high praise from users. They describe the team as helpful, proactive, and responsive. Many users have noted that the customer service has improved over time, which demonstrates a commitment to ongoing improvement and user satisfaction.

Personalized Approach: X-Cart distinguishes itself from other software companies by taking a personal interest in users' projects and goals. Users appreciate the face-to-face meetings, thorough responses to inquiries, and various tools and resources available. The supportive team at X-Cart contributes to a positive user experience.

X-Cart Reviews

1 Review

8 years of rock'n'roll with X-Cart

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

X-Cart is at the core of our business. Over the years we built so many add-ons/plugins to support and serve in every segment of the business. Same engine now serves for x-Cart orders, eBay orders, Support tickets and Live support, statistic reports, staff engagement with integrated API’s from Facebook, BT Cloud (ringcentral) eBay and SMS Services. Thanks to the solid source code structure, we've been able to adjust every segment of the website code and functionality to suit our needs. It has became the one stop application for handling orders, support, customer care and staff management, with full monitoring of sales and staff performance in real time.

Pros

  • For everyone. From small to huge business you get everything out of box. Just setup company details, payment and shipping methods and you are ready to go.
  • Upgradable. There are many plugins one can integrate with X-Cart. Over time, many of them became part of the software, and you are one click away to enable them.
  • Well organized code. It uses Smarty template engine, which I find great, specially for debugging (famous Webmaster mode).

Cons

  • Creating new plugins the way X-Cart wants is maybe not complicated, but hard to implement because there are no hooks. One has to manually change each file. This is similar to patching the core and therefore one has to know basics of web development.
  • Even if you get everything styled correctly with base skin, there is a bunch of unused styles you have to cope with. Start skin should be much cleaner. You may find thousands excess lines of code.

Likelihood to Recommend

X-cart uses Smarty Templates in a PHP environment which means there are many developers who could probably pick it up relatively quickly to provide new features. The smarty template engine is very robust and well documented, and the cost of x-cart is very low which makes it easy for anyone to get started with their e-commerce business.

It is a really great e-commerce software and suitable for every business. I actually cannot find any serious objection to what it does. They regularly update it, add new features, fix flaws, offer support. The software itself offers many integrations for shipping and payments, everything you need for sales. Although it covers many things, there will always be something missing, because many things happen in between customer visit and final delivery. Therefore, if you plan to expand your business, also plan to expand your X-Cart - but do not worry, it won't be hard.
NN
Nikola Nikolic
Web and application developer in Information Technology at WienerDigitalManufaktur, Wien (11-50 employees)
Vetted Review
X-Cart
8 years of experience
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