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Xola Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Xola are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and visually appealing interface: Users find Xola's user interface to be intuitive and visually appealing, allowing for a smooth booking experience. Many reviewers appreciate the user-friendly and straightforward interface of Xola, making it easy to navigate both for themselves and their customers. Responsive customer support: Users appreciate the availability of customer support through Xola's live chat feature, finding it helpful and responsive. The responsiveness of Xola's customer support team is highly valued by users, with quick response times and efficient problem-solving. Continual updates and meaningful feature additions: Users commend Xola for its constant updates and meaningful feature additions, continuously improving the platform. They appreciate that the developers actively listen to feature requests and make improvements based on user feedback.

Reviews

1 Review

Xola Booking Software and CRM and Billing and messaging and review getting and ... so much more

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Xola automates many processes in our business. It is a CRM that also integrates with many resellers' APIs to automate reviews, bookings, invoicing, waivers and contact. They have 24/7 support and their uptime with the cloud is 99%. In addition, they keep adding new features without increasing the pricing.

Pros

  • CRM data base.
  • Automated texts and emails for reviews.
  • Tracks billing.
  • Keeps schedule.
  • Tracks guides and their availability to be scheduled.
  • Quickly adjusts seating and pricing.

Cons

  • Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
  • Some minor tweaks allow the integrated tipping app to append a more customized message.
  • Really trying hard to find something else to say because Xola does everything really well.

Likelihood to Recommend

Xola is suited for small, medium, and large businesses that handle internet bookings, direct telephone bookings, and concierge/affiliate bookings. It tracks scheduling, payments, affiliate billing, can message customers through SMS or email, can hold notes on clients as any good CRM should, can be automated to do many features through the integration of apps.

ES
Erik Stein
CEO in Corporate at Extended Horizons Scuba Inc (11-50 employees)
Vetted Review
Xola
7 years of experience
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