Xola Booking Software and CRM and Billing and messaging and review getting and ... so much more
Use Cases and Deployment Scope
Xola automates many processes in our business. It is a CRM that also integrates with many resellers' APIs to automate reviews, bookings, invoicing, waivers and contact. They have 24/7 support and their uptime with the cloud is 99%. In addition, they keep adding new features without increasing the pricing.
Pros
- CRM data base.
- Automated texts and emails for reviews.
- Tracks billing.
- Keeps schedule.
- Tracks guides and their availability to be scheduled.
- Quickly adjusts seating and pricing.
Cons
- Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
- Some minor tweaks allow the integrated tipping app to append a more customized message.
- Really trying hard to find something else to say because Xola does everything really well.
Most Important Features
- Customer relations database and communications with customers.
- Tracking billing.
- Scheduling and calendar.
- Automating reviews.
- Waivers.
Return on Investment
- Increased ROI because of increased efficiencies.
- Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training.
- Increased ROI because billing can be cross checked.
Other Software Used
QuickBooks Desktop Pro