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Yellow.ai Reviews and Ratings

Rating: 8.3 out of 10
Score
8.3 out of 10

Community insights

TrustRadius Insights for Yellow.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Yellow Messenger, an AI-enabled chatbot platform, has provided a range of use cases across various industries and business functions. Customers have experienced improved customer engagement and service, enhanced employee experience, and cost-saving through the use of AI bots. With Yellow Messenger's chatbot capabilities, businesses have been able to automate day-to-day tasks, resolve customer queries, and improve overall customer experience.

The platform has been widely used in customer support functions, helping businesses optimize resources and reduce manual errors. By automating repetitive queries, Yellow Messenger has improved response management and reduced turnaround time. Additionally, the integration with different communication channels such as webchat and WhatsApp has allowed for direct and real-time solutions with customers, leading to increased efficiency in scheduling meetings without human intervention.

Yellow Messenger has also played a significant role in the healthcare industry by connecting doctors, nurses, and patients together. In the financial sector, the platform has enabled effective customer engagement through AI-driven chatbots and automation capabilities. Furthermore, businesses have utilized Yellow Messenger to connect with customers directly on popular messaging platforms like WhatsApp, providing a low-cost solution for the local food and beverage industry to improve customer experience.

Users have praised Yellow Messenger's versatility in adapting to different industries and incorporating security features like OTP and timeout. It has also been commended for its ability to connect with various channels, including social media platforms like Facebook. Developers have found Yellow Messenger to be a valuable tool for hackathons, where it has been used to tackle issues like fake news and raise awareness among people.

Overall, Yellow Messenger's AI-enabled chatbot platform has proven useful in solving various business problems, automating workflows, improving customer support functions, reducing costs, and enhancing overall customer experience. Users appreciate the platform's user-friendly interface for bot design and its instant replies feature for clearing repetitive customer queries. The team behind Yellow Messenger is praised for their enthusiasm and willingness to take on new challenging use cases.

Reviews

2 Reviews

A highly recommended AI customer engagement medium

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We used yellow.ai for AI integrated customer contact through different channels - chatbot, WhatsApp, etc and it was very effective to do the process easily. There was very minimal manual job needed. The process was very simple and the support we received from the YM team was very high. We thank them very much for supporting us through the journey. I highly recommend it for all retail-based businesses to seamlessly communicate with their customers.

Pros

  • Web integrated chat bot
  • WhatsApp bot
  • Good support from YM team
  • Transparent dashboard for analysis

Cons

  • Shopping features in bot
  • pricing
  • app integration

Likelihood to Recommend

We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much.

LT
Lekha Tharoor
Digital Marketing Manager in Marketing at Babystore.ae (11-50 employees)
Vetted Review
Yellow.ai
1 year of experience
View profile

True digitally enabled customer service through Yellow.ai's AI/ML powered Bots

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Bajaj Finance Ltd- Auto Finance has added

a feather to its Digital journey by introducing Chatbot “ BRO” currently a self-Service assistant. “BRO” adds

to the gamut of customer service touchpoint channels and provides customers

with an AI/NLP-enabled assistant, enriching the customers' experience with us.

With the monthly increasing customer base,

it was envisaged the need for additional customer service touchpoints.

Implementing “BRO” has the following benefits.

1)

Chatbot will help address increasing

Customer base queries.

2)

Can address multiple

customers in a single instance.

3)

Maintain the same quality

of self-service for all the customers.

4)

Reducing human error and

reducing rework.

5)

Works 24X7 supporting

customers at odd hours.

In addition to Chatbot, we have also implemented

the Live chat app which is a fallback mechanism, in case “BRO” is unable to

service the customer. The customer gets routed to the Live chat agent who

clarifies the customer queries.

Pros

  • They are highly knowledgeable folks. Their technical skills have helped us in smooth implementation, rollout out & scale.
  • They have gone out of the way & helped us in setting up the rules without even asking for it.
  • All CRs were absorbed without any additional cost to us.
  • Very proactive & supportive team.

Cons

  • All good.

Likelihood to Recommend

I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.

VU
Verified User
Vice-President in Information Technology (5001-10,000 employees)
Vetted Review
Yellow.ai
20 years of experience