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Zendesk Talk

Score8.6 out of 10

44 Reviews and Ratings

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What is Zendesk Talk?

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2026
Top Rated 2026
Top Rated
2025
Top Rated 2025
Top Rated
2024
Top Rated 2024
Top Rated
2023
Top Rated 2023
Best Of Feature Set Summer
2022
Best Of Feature Set Summer 2022
Best Of Relationship Summer
2022
Best Of Relationship Summer 2022
Top Rated
2022
Top Rated 2022

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is Zendesk Talk?
Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.
What is Zendesk Talk's best feature?
Reviewers rate Outbound response, Click-to-call (CTC), and Interactive voice response highest, with a score of 10.