Twilio Zipwhip (discontinued) Reviews & Insights

I use Zipwhip when a member needs to book a class or cancel a class as well as a prospect who wants information about my company The Perfect Circle. I do not have to give out my cell number and this allows personal contact with the people and the flexibility to maneuver the class I am teaching with the next one coming up and any changes that need to be made.

I had to cancel Zipwhip said it sold its software to Twillio. Now I am charged for the month even though I would not have canceled, The companies they recommended would not even reach out to me after countless messages and Twillio was way too expensive. Now they have extended their end of life after countless notifications that I had better find another service and there is nothing they can do about the cancel fee they charged me even though I would not have cancelled .That would be like me telling all the members that I am closing but still charging them the last month as it is my policy. Not good customer service whatsoever and I am very disappointed after being a long time customer.

Zipwhip allows us to receive texts using our business number and helps us communicate with clients, employees, and others. Before Zipwhip, we had no way to text with people outside our law firm. It has been incredibly helpful over the last 4 years, but unfortunately, it will no longer offer services after this year.

Well suited for people with landline telephones who have small businesses needing an low cost add-on text feature for outside communications. It is not a good fit for people who want to download past texts sent via Zipwhip because there is no way to download all previous communications. Zipwhip is no longer available to anyone, as it is closing down as of 2021.

Zipwhip is used to track and communicate with leads.

I find it is appropriate for communicating with prospects and customers.

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.

Zipwhip is very useful for group communications, especially when the group is focused on customer service and satisfaction. Zipwhip allows for streamlined communication with users that makes for an easier and professional customer experience. If the experience relies heavily on phone calls as opposed to text messages, Zipwhip would be less appropriate.

We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.

Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.

We use Zipwhip for customer service and our back-office needs. We love that it links to our livery software to send automated text messages to clients to inform them of the status of their trip because this cuts down on phone time for our employees. It also allows customers to contact us in real-time and let us know if there is a change in their itinerary, cancellation, or another issue that we need to be made aware of. Zipwhip also has a great function that lets you set your texting/ chat hours so that clients know that no one is manning the chat and that they can call the office for important issues. This is done with a custom response text. We use Zipwhip for quality control too in the back office. We confirm upcoming trips for chauffeurs through automated text messages. This allows us to make sure that our staff is awake and getting ready for their trip as well as confirm the routing for the trip and passenger count. We also use Zipwhip to send out urgent messages to our chauffeur teams, such as an accident with road closures, or other safety information. If we need to get a shift filled, we also send a message that way as well and get instant responses from our employees regarding availability.

Zipwhip is well suited for many scenarios. Not only do we save money and time with integrations with other programs we have, but we can follow up with a client regarding a trip, should we need further information. A client makes an online reservation and we receive a notification. While we have most of the trip details, the number portion for the drop-off location is missing, so we can reach out directly to the client via Zipwhip and request this information. All aspects of the booking can be done online and with texting and without emails or calls, which is often what many clients who book online prefer. Zipwhip has improved its images/ photos which is fantastic as we use this to send vehicle images to clients, which helps secure bookings. Our employees also use it to send us images of receipts, vehicle engine warning lights that may come on, and other issues (such as a client who may have left a mess in a vehicle). We're also able to send clients documents too, which is great. Obviously, if we have a client with an issue or who is upset, texting is not the best platform on which to address their issues, but it helps us to assess the situation/ issue and gather information before we call the client in person.

We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.

I really dislike Zipwhip, especially now that there are so many more options out there. If you are still using a landline or a desk phone, but need the ability to receive/send text messages from your phone number, this would work well for you still. Besides that, I can't see many reasons to use this product anymore. Things like EZtexting offer these same functions and more. Or even better, Dialpad offers the voice and text options for one price.

Zipwhip is used throughout our company, however, typically it's only used by myself and a few other people. The main reason we began using Zipwhip was to confirm appointments to cut down on our "no-show" numbers. Since implementing our automatic scheduled confirmation texts, that number has decreased. Clients also like the ability to text us vs always having to call. In a world where technology and accessibility are important to clients, this is a fabulous asset to our company!

Clients like the accessibility of texting an office instead of calling.

Zipwhip is being used across all facets of our organization to facilitate quick and easy communication with clients. It has drastically cut down on wait times for return phone calls to approve or decline work, and also services as a legal record of work having been approved. Sales used it to quickly touch base with customers without overwhelming them. It has been a great asset.

We use Zipwhip to communicate with customers. We also use it internally for office closings. It makes it so much easier to contact our employees if there is an incident. Customers like to text in it because it is a quicker way to get support.

There are a lot of outages so a lot of customers see that as an issue. It is well suited for service businesses where they have technicians in the field. They can text people saying they are on their way without using their personal information and right from their phone.