ZIWO

ZIWO is a cloud-based contact center software that enables companies to communicate with their customers over the phone, WhatsApp, and SMS. Developed by Aswat Telecom, ZIWO offers businesses an efficient and reliable solution for managing customer interactions effectively. Its readymade plugins integrate well with most CRM tools such as Salesforce or Zendesk while its open API architecture allows users to integrate it with any app. With connections available in 145 countries globally, ZIWO easily expands your reach into new geographies.

ZIWO's call tracking feature makes it possible to track sales and marketing campaigns effortlessly while ensuring customer data privacy through call masking. The agent and admin mobile app make handling inbound calls on the go simple. Additionally, ZIWO includes AI-enabled emotion tracking making it easy to know the emotions of customers during calls using emoji display; all recorded calls are analyzed giving valuable insights into how satisfied your clients were after interacting with your company representatives. Overall, ZIWO provides an excellent platform for effective customer communication management that can scale alongside business growth needs.