ZIWO Reviews and Ratings

Call Quality: Reviewers frequently mentioned the call quality of Ziwo, with many stating that it is clear and has no issues or delays. Some users appreciated how well Ziwo's voice quality integrates with their IVR system.

Ease of Use: The user-friendly interface and straightforward features of Ziwo were praised by many reviewers. Users found it easy to navigate through the app, search for calls by number or agent name, analyze calls, and download data in bulk for analysis.

Call Recording: Many users found call recording to be a useful feature offered by Ziwo, which allowed them to monitor agents' calls in different departments and identify key areas for improvement. Additionally, some users appreciated how they could record international calls as well without any hassle.