Zoho Subscriptions: Great and Easy to Use to Start Offering subscriptions!
Pros
- Simple interface to use and set up.
- Billing reminder emails prior to and upon billing.
- Notifications to billing team members and customers.
- Automated recurring billing.
- Simple reports.
- Easy to manage customer database, credit card info, etc.
Cons
- [It would] be nice to have one time payment options as a [add-on]. We also develop [websites] and needed one or two time invoices, [but] had to get Zoho [Books Subscription] as well, and [we] didn't use it often.
- [The customer] login portal didn't work very well. [My] customers ended up calling me most of the time to change their card info.
- It would be nice to integrate with a standard credit card processing company, other than Stripe or PayPal so one can take advantage of pricing once you hit a certain amount of charges every month.
- At the time, I couldn't archive a customer and delete their subscription package. It would be nice to have a way to do so.
Most Important Features
- Automated recurring billing so we don't have to think about taking transactions.
- Simple reporting to see what is happening quickly.
- Easy to set up, I didn't have to spend a lot of time to start taking in revenue.
Return on Investment
- Professional look to billing and reminders which retains clients.
- Save time setting up recurring payments.
- Simple system to learn to get value quickly from software.
Alternatives Considered
Thryv, Stripe and PayPal Payments
Other Software Used
Thryv, Divi, Zapier, HighLevel, ActiveCampaign, HubSpot CRM
