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Zoom Workplace Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for Zoom Workplace are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Capabilities: Users have praised the platform for its wide range of capabilities, including advanced meeting scheduling options that allow for seamless coordination, remote PC access that enhances accessibility, and the efficient management of multiple meetings simultaneously.

Secure Video Conferencing: Reviewers value the platform's versatility in hosting secure video conference calls across various devices and locations, with particular appreciation for features such as encryption of all data transfers to ensure confidentiality, interactive screen sharing with annotations for enhanced collaboration, and customizable virtual backgrounds to personalize meetings.

Excellent Performance: The consistent performance across different devices, user-friendly interface design contributing to ease of use, superior audio quality ensuring clear communication, and excellent video quality providing a high-definition visual experience are consistently commended by users.

Reviews

1020 Reviews

Videos

Zoom workplace review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I mostly use Zoom Workplace for virtual meetings, webinars, and team collaboration across departments. It helps me solve problems related to remote communication, scheduling, and hybrid work coordination. Our use includes daily meetings, client calls, training sessions, and document sharing. It also solves the problem of location barrier when it comes to working with my team members.

Pros

  • Reliable Video and Audio Quality
  • Breakout Rooms – which is great for training and workshops,
  • Calendar Integration & Scheduling
  • Screen sharing and presentation

Cons

  • Meeting Management for Large Events
  • Whiteboard & Collaboration Tools
  • File Sharing Limitations

Likelihood to Recommend

I would say, Zoom Workplace is great for virtual meetings, webinars, and remote team communication, with strong video quality and scheduling tools. It struggles with advanced collaboration needs like detailed whiteboarding or large event management, and it's less effective for asynchronous communication or project tracking but in all, it's a nice tool.

Zoom Workplace Review - Overall Great Product with Easy Room for Improvement

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace is used to hold remote meetings for our entire company. We have weekly sales meetings every Monday morning just for the sales team, and then company wide meetings (25+ participants) about once a month.

The main business problem the product addresses is the ability to work together and more efficiently on projects across company departments and geography in the simplest manor. It's an excellent product.

Pros

  • Allows sharing of screen
  • Intuitive design
  • Ability to summarize meetings at the end

Cons

  • Zoom needs to separate itself from all of the competition out there
  • Perhaps use AI to suggest readings for team members after each meeting to further enhance engagement and knowledge

Likelihood to Recommend

It is well suited for company wide and department specific meetings. It is less appropriate for assisting you in creating presentations, which would be a great feature and comparable advantage to MS Teams and Skype

Vetted Review
Zoom Workplace
5 years of experience

Best communication by Zoom

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

It helps us connect virtually with people working from different locations across the world.

Pros

  • Online meetings
  • Sharing work
  • Collaborating online using whiteboard

Cons

  • Difficult to work with slow internet
  • Should increase free usage time to 60 mins
  • Increase the possibility of integration with other microsoft tools

Likelihood to Recommend

Its well suited for meetings due to its easy interface but less suitable for collaboration activities or workshops.

Vetted Review
Zoom Workplace
5 years of experience

Zoom Review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoom internally and externally for calls. Average attendance size of meetings is under 15 people. This product serves the purpose of keeping our remote first company connected to discuss topics across teams. We also use it for customer meetings and webinars. We often share our screen and display a slide deck as well.

Pros

  • Reactions allow things to be fun and engaging
  • The chat box functions well
  • Sharing screen capabilities

Cons

  • It could be a little more user friendly
  • Sometimes it the most intuitive in setting up meetings
  • The camera for google meets is nicer

Likelihood to Recommend

Zoom is very well suited for scenarios in which you need to connect digitally with camera function for a meeting. We use it to connect for professional feedback, webinars, and team catchups. It is very useful in a professional setting but also is great for hosting fun events digitally as well.

Zoom Workplace insight review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Zoom Workplace meeting in the work place to communicate with my work team, and it's a very good application to use because it's makes it's easy to share your screen when there is something that needs to be discussed in meetings. Zoom Workplace also helps a lot when you need to do training with the team and you are not in the same site.

Pros

  • Share screen
  • Chat
  • Be able to seen the people you interacting with.
  • Add reaction when in a meeting

Cons

  • Zoom Workplace can add a feature where you can send a message directly to one person when in a meeting.

Likelihood to Recommend

It's is well suited in training because you find that sometimes when you need to train for specific work task and a person that can train you is on another side of the work Zoom Workplace makes it's very easy for that person to train you and to also share training material on the screen, Its also suitable for the business when one needs to maybe share business statistics on screen or any business updates.

Zoom Centralized Communication Hub.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Zoom Workplace is used for all aspects of customer communication and inter-company communications, such as meetings and phone and remote device interactions. Our Organization records and disseminates conferences and phone calls for quality and training. It is used exclusively for almost everything we do here at the company.

Pros

  • Video
  • Meetings
  • Scheduling

Cons

  • Audio switching.
  • Background options.
  • Recording countdown.

Likelihood to Recommend

Essential tool for all aspects of communications, internal and external. I use it every day to help customers and communicate with my team. Video meetings are essential to help with technical issues and navigation of computer interfaces. I also appreciate the AI bot writing a summary of the meeting to review each interaction.

Vetted Review
Zoom Workplace
8 years of experience

Zoom Meetings

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoom for day to day meetings, adhoc meeting, conference room calls using connector, and Zoom Events for our larger town halls.

Pros

  • connectivity
  • Clear calls
  • large events
  • Simple recording edits

Cons

  • not many people know about room connector for vc equitment
  • pricing model - charge for every single feature
  • updates

Likelihood to Recommend

Zoom Workspace has been a great platform that helped us get though the pandemic. it is extremely easy for our user to use and rely on to make calls with external partners.

Vetted Review
Zoom Workplace
4 years of experience

So far so good!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Zoom Workplace for quick meetings with my team to discuss projects, progress and problems that need to be addressed. I also use it to conduct webinars that help our clients better utilize the tools and services we provide. It gives us a stable platform that is easy to use and aesthetically pleasing at the same price or barely more than what others are asking for a worse product.

Pros

  • I love how easy it is to add individuals to calls.
  • Zoom Workplace is very user friendly and offers a lot of customization in settings.
  • Zoom's customer service has been pretty good at responding and helping with whatever questions I may have.

Cons

  • Figuring out the licensing was a bit annoying. I had hoped for the price we would be able to have more "Admins for our account".
  • I dislike that you have to pay for a business account in order to get a webinar account. The business account should be wrapped up and bundled with the webinar account.
  • It would be nice if you could set your settings to always share computer audio when sharing screen so that there are fewer opportunities to mess up during a presentation.

Likelihood to Recommend

I think that Zoom Workplace is great for pretty much any scenario. As I said before, I use it for short meetings, long meetings and webinars. If you need a super high-resolution video, it is not necessarily the best, but it still looks good during meetings. Backgrounds can always be improved if you need a clear crisp background image but that is a universal problem not just Zoom Workplace.

Zoom Workplace Awesomeness

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our Organization utilizes all tools available in Zoom Business level. Chat, Phone, Meetings are the core pieces. About 6 years ago, we were looking to transition from an old landline phone system as well as a meeting tool. With Zoom Workplace we captured both needs effortlessly. We have a unique business model and didn't want a heavy front end IVR - minimal options for the callers to make. Zoom Workplace was able to accommodate our unique needs without workarounds. As the implementer I was able to make up use cases and send in to Zoom and was delighted to see some ideas incorporated. The meeting tool was 'best in class' when we started with Zoom Workplace and still is! Love the new AI tools and Scheduler - the Scheduler has been a life saver for me to show availability for multiple individuals in our company without much effort. I also love the delegate feature - which I use heavily when on-boarding new employees. Don't get me started on clips! Way to go to make use of the recording feature in the meeting but more versatile for showing short 'how to' videos!

Pros

  • Meetings
  • Phone
  • Versatility
  • East of configuration - I'm an admin
  • Knowledge base
  • ROI

Cons

  • Love notes - allow insertion of table or grid
  • Allow admin to turn off DND
  • Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Likelihood to Recommend

* Onboarding new employees - adaptation is quick and easy for new employees - for phone and meeting use.

* Administration is quick and easy as well as finding answers to the 'what ifs'

* Delegation for scheduling and creating scheduler links - what an awesome process - delegation allows for ease of on-boarding new employees - pre-emptively setting up their meetings and orientations in advance of start date

*AI summary - our development teams uses them for ALL meetings creating a great history and follow up process for the entire team

Zoom Workplace is my preferred option for Business and Personal use.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoom Workplace daily for one-on-one calls, small group talks, large group discussions, and even company-wide meetings. Sometimes an email is sufficient, but there are many times that it is more efficient to hop on a Zoom call to ensure that everyone is on the same page. We can talk and share our screens, which makes it easy to communicate and collaborate.

Pros

  • Meeting invites are simple & easy
  • Call clarity is great
  • Screen sharing makes collaboration easy and effective

Cons

  • More direct integration with Microsoft Outlook would be great, (but Microsoft keeps pushing Teams)

Likelihood to Recommend

I use Zoom Workplace both professionally and in my personal life. It works well for small groups or large ones. I use it for meetings that are planned out in advance, as well as for times when I need to talk with a colleague without any prior notice. I usually use Zoom Workplace on my computer, but occasionally use it on my phone as well, and it seems to work just as well.

Vetted Review
Zoom Workplace
7 years of experience

Video reviews