Intercom definitely helps us support user adoption and satisfaction

We have been using Intercom for 3 years to support the users of our SaaS platform and it's integral to our day to day ability to keep our customers happy. We absolutely love how easily it integrates into our application directly, so to the user their experience is seamless, and on our end we have all of the information we need about that contact right at our fingertips during the course of the interaction. In the end, this increases product adoption among the real estate agents that work under our real estate brokerage customers.

Intercom conversations with customers also feed to the relevant contact in our CRM (Hubspot).
Intercom conversations are also visible in a slack channel for anyone who cares to watch the conversations unfold.
Stripe syncs with Intercom so we can see customer subscription info right in Intercom during a support ticket/conversation.