Slick | TrustRadius

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

Customer live chat, support, and FAQ's.

Pros and Cons

Pros

Live chat - it's the best in the business
FAQ pages and integrating into self serve live chat
AI

Cons

Pricing - it's reallllly expensive

Return on Investment

Unsure, more of a nice to have at the moment but we likely underutilize it

Usability

8

In my opinion, it's a bit bloated for our use but I get it

Alternatives Considered

Zendesk Chat, Drift, Crisp Real-Time Risk Intelligence from Kroll and Front

Better on all fronts. Crisp is buggy. Drift is fine. Zendesk is horrific.

Key Insights

Do you think Fin by Intercom delivers good value for the price?

No

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Likelihood to Recommend

Without a startup deal, it would be cost prohibitive.

Small to medium teams might struggle, but otherwise it's awesome.

Fin by Intercom Feature Ratings

Comments

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