Intercom Review
November 02, 2023

Intercom Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We work on cases created and sent via Intercom for the Real Estate Industry. We support an App and any customer service issue / concern leads to cases being created and closed via Intercom.

Pros

  • Case creation.
  • Data Availability
  • Case Review

Cons

  • Downloading Data takes long
  • Faster response time leading to better customer satisfaction
Intercom is very quick and efficient
Intercom goes well with our reports
It is easier to view data details in Intercom

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom allows quick access to cases and responses between individuals are also sent and received quickly.

Fin by Intercom Feature Ratings

Comments

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